Fintech (Senior) Application Consultant
This job is no longer accepting applications.
If you’re a customer of some of the largest digital global banks, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionize financial services globally. Your reward if you will join us? A mark on a product used by millions of people!
Meet your Onboarding team
The onboarding team is part of the Global Customer Success team who is responsible for supporting and assisting our clients on Mambu’s platform. From being functional & technical experts to delivering strategic alignment & value expectations!
What you'll be working on:
- Work as part of a team to implement & support the Mambu platform with digital lenders, startups, microfinance organizations and new business units of traditional banks
- Gather business requirements (product settings, workflows, accounting rules, etc) from our customers and translate these into configuration and setup of the Mambu system
- Provide training to our customers on the Mambu platform and new feature releases
- Provide ongoing support and Q&A to existing customers and their users
- Be an active part of shaping Mambu's culture as a company
You need to have:
- Deep knowledge of consumer or business lending and deposits products and operations by having worked in the banking or FinTech industry
- A consultative mindset of listening, understanding and anticipating customer needs
- Excellent written and verbal communication skills in English
- Enthusiasm and passion to work in a team or independently, handling conflict resolution, and time management as well as solving problems
- Employment may depend on (criminal record and credit) background checks
It would be great if you also had:
- Experience working with banking systems
- Additional written or spoken languages beyond English
- Strong project and time management skills
- Mambu has over 180 live deployments, helping to revolutionise financial services in more than 45 countries globally, and we're just getting started.
- Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale.
- We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.
- Mambu proactively takes the initiative to improve the industry for the better.
Your application has been successfully submitted.
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