Head of SMB - Japan

PayPal

Tokyo, Japan

Full-time

Jun 21

This job is no longer accepting applications.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:

Head of SMB - JapanJob Description:

Who We Are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Description

Small and Medium Businesses (SMBs) are the are the lifeblood of society, representing ~50% of global GDP, they are a critical part of PayPal’s business. The PayPal SMB team sets the global commercial priorities for how we help SMBs to sell more effectively using PayPal’s platform, by helping define differentiated value propositions and effective sales, servicing and marketing strategies, and unlocking new growth opportunities via partnerships and new product development.

The Head of SMB for Japan, reporting to the Director, SMB International markets, will be accountable for the financial performance of the SMB portfolio in Japan. They will be responsible for defining SMB priorities for this market based on our global commercial SMB strategy and priorities, overseeing and coordinating the cross-functional execution of these priorities with e.g. local sales, marketing and product teams.

This person will have a good understanding of the needs of small and medium businesses and will track local trends and the performance of PayPal’s local SMB portfolio in order to identify local risks or opportunities in the overall SMB strategy, and adapt the local plan accordingly. They will have to work effectively with cross-functional teams to make sure all local stakeholders are aligned to the overall segment plan, and have a regular cadence with them to ensure they understand the drivers of performance in the portfolio.

Responsibilities

  • Accountable for the financial performance of the Japan SMB portfolio
  • Define Japan SMB priorities based on global commercial SMB strategy
  • Oversee and reduce friction in the execution of local SMB priorities across functions (e.g.  inside sales, marketing, partner, PMM/product, pp.com, pricing, risk, compliance, CS)
  • Hands-on execution coordination of global and local cross-functional initiatives that are not related to the launch of a new product capability
  • Analyze, interpret, and communicate SMB performance to a senior audience of country and regional leads
  • Identify risks and opportunities based on deep understanding of SMB performance drivers
  • Identify unique local SMB needs, market trends and changes to the competitive landscape
  • Propose changes to strategy and tactics to improve performance, or in response to changing market conditions

Skills/Experience

  • BA degree with 6+ years work experience in the Payment industry, Financial Services, eCommerce, Retail and/or Strategy consulting. MBA is a plus
  • Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.
  • Experience in leading and influencing large cross-functional teams to a clear outcome
  • Experience in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives
  • Demonstrated ability to simplify complex topics while not losing sight of details
  • Combination of strategic thinking with hands on execution
  • Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
  • Very strong customer focus, naturally including customer perspective in plans, decisions and actions
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
  • 5+ years working in a business strategy or commercial management capacity
  • Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level
  • A strong team player with great interpersonal and cross cultural skills
  • Fluent in Japanese and English
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