Blockchain Operations Specialist

Binance

Singapore Remote

Full-time

Jun 22

This job is no longer accepting applications.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

  • Build and maintain an efficient service onboarding process as well as 24*7 L1 support process.
  • Is responsible for investigating and resolving customer issues timely from external or internal communities on the blockchain products including Wallets, Bridge, Nodes, and more.  
  • High responsibility in continuous improvement in service quality and efficiency 
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Analyse service ticket data, and follow possible maintenance for system-level improvement
  • Very flexible with capability to prioritise multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organisation

Requirements

  • 3-5+ years of experience in similar roles such as Support Manager, Operations, etc.
  • Strong management experience
  • Background working with mission critical 24/7 systems will be beneficial
  • Must have strong capabilities to identify, analyse and resolve problems logically and systematically through solid data analytics
  • Background in Software Development and blockchain will be a plus
  • Passionate, Ownership, Doer-spirit, result oriented, and good team player
  • Business level English is required for this role

Conditions

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire

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Binance

The world’s leading blockchain and cryptocurrency infrastructure provider.

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