Senior Business Analyst (Voice systems, NICE, WFM, CTI, Chat, SMS)


Manila, Philippines


Banking Technology & Software / Technology

Jun 25

This job is no longer accepting applications.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

15 - 25%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfil the end-user/business requirements.

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.

• Conducts tests using client data to be certain client needs will be met.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Reports and reviews testing results.

• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and/or check the work of less experienced business systems analysts.

• Considers business implications of the application of technology to the current business environment.

• Other related duties assigned as needed.

What you bring

• Good Business Analyst experience

• Exposure to Voice Systems / Communication Systems is a plus

• Knowledge of principles, processes, phases and roles of application development methodologies

• Skill in understanding and focusing on the client needs

• Skill in analysis, solid decision-making and problem solving

• Ability to deliver results under pressure

• Ability to demonstrate interpersonal and teambuilding skills working with technical and non-technical individuals

• Ability to communicate effectively verbally and in writing

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

• Organizational and time management skills required

• Self-starter with proven ability to work independently

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Knowledge of AS2805 standards, ISO 8583 standards, Payment Systems, Switching Systems, Back Office platforms (Highly desirable)

What we offer you

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

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