Customer Success Manager, Key Accounts



Payment Service Providers / Sales

Jun 3

We're is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as SHEIN, Grab, Shopback, PRISM+, Binance, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today. is looking for a strategic-thinking, resourceful and ambitious Customer Success Manager to nurture and maintain long-term relationships with our APAC based merchants and partners. This is an outstanding opportunity to be part of impactful team focused on supporting merchants during their most pivotal stage of growth.

What You'll Be Doing

You'll be the business advisor and the main point of contact for a merchant account pre, during and post the integration process. You'll act as the voice of our product and ambassador of our brand, delivering expertise and driving adoption and expansion across ’s product range. The key for success here is to leverage on your business savvy knowledge and the required gravitas to optimally communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, self-starter individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you're eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference!

About You:

  • Proven experience (at least 5 years) in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience
  • Excellent knowledge of ecommerce, FinTech or the payments space
  • Highly synergetic, with ability to work cross-functionally and provide insight to various internal team members across the business
  • A strategic problem solver with excellent project management skills
  • Outstanding analytical skills
  • Good knowledge of today’s major e-commerce and payments technologies, players, and major trends
  • Customer focused and able to establish a robust relationship with the assigned customer base
  • Dynamic approach adapting to changing requirements with the ability to handle multiple opportunities concurrently
  • Outstanding communication skills and negotiation techniques
  • Proficient in English

What We Stand For

At, everything starts with our values, including the experience we offer our people.


We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.


We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.


We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

More About

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we’ve raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

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Adapt, innovate and thrive with more value from every transaction flowing through your business.