Sales Operations Specialist


Melbourne, Victoria, Australia


Neo Banks & Digital Lending / Sales

Jun 9

We Dream. We Design. We Deliver.

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level – and in every role – we’re doers and builders. Not Managers and minders.

hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

What's so exciting about this role?

As an integral member of our Sales Operations Team, you will provide support to our merchant partners, identifying sales opportunities such as upselling and cross selling, responding to merchant enquiries while also liaising closely with other departments across the business. This is Full-Time role, working 38 hours, across shifts through the week between 8am to 6pm.

What Does An Average Day Look Like?


No day is average at humm but here’s an idea of what you can expect to do in this role

  • Helping the business operationally and growing sales for the business;
  • Responding to inbound calls/emails from current merchant partners in relation to the humm product and other services provided by humm;
  • Managing merchant queries and first call resolution;
  • Liaising and working closely with other departments to reach the required outcome
  • Maintaining and/or exceeding KPI's

Who will thrive in this role?

We Are Also Looking For Someone Who Brings

You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo. You are a visionary leader who will roll up your sleeves to get things done.

  • Is passionate about customer experience
  • Has excellent interpersonal and communication skills
  • Has the desire to deliver a service that will exceed our merchant partner’s expectations
  • Thrives on creating positive business relationships

If this sounds like you then we would love to hear from you!

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Revolutionising the way people buy