Customer Services Consultant
We Dream. We Design. We Deliver.
This is the place where you’ll be hands on. Where new ideas are welcomed and expected.
At every level – and in every role – we’re doers and builders. Not managers and minders.
hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, everyday. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.
About the opportunity:
We are seeking a Customer Support Consultant who is enthusiastic, articulate and all about delivering a quality customer experience. You’ll be responsible for handling inbound enquires from our merchants and sales team for their day-to day support, product and application enquiries, application troubleshooting, system maintenance, sales people registrations, campaign and promotional updates, setting up dealers post accreditation and dealer password re-sets.
Our Customer Service Representatives are responsible for answering inbound calls, responding to email enquiries, updating account details, generating statements and (most importantly) letting consumers know how humm can help.
In addition, you’ll also be responsible for supporting the pipeline of consumer (Cards and Leasing) and commercial applications with the goal of turning our approved applications to settled deals.
You'll be working 8 hours per day, 5 days a week on rotating roster between the following core business hours:
- Mon to Friday (excl Thurs): 9am – 7pm
- Thursday: 9am – 9pm
- Saturday 9 – 5pm
What are we looking for?
- Solid experience in providing quality customer service experiences
- Experienced with Microsoft office suite and computer based customer databases
- Ability to multi task, problem solve and assist
- Active listening skills as well as able to support customers with self service
- Experience in adhering to a rotational roster with scheduled breaks, with the ability to work weekends and late nights
Why work for us?
We have a playful culture, whether it's our bi-monthly company get-togethers, themed social drinks, or one of our regular 'surprise and delight' company events which have included everything from ice cream trucks to Easter egg hunts - we recognise and celebrate our people for the valuable roles they play in our success.
So, if you thrive working in an innovative fast paced contact centre and are looking for an environment where you can make a difference, where you get a sense of pride when helping others and are looking for a business that will grow with you - is the right place for you.
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Revolutionising the way people buy