Application Specialist

We are MYOB

MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more! We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better! This is MYOB.

The Opportunity

Are you proactive and love a challenge? If you enjoy problem-solving and providing excellent client service, then this is a role for you! Join the MYOB Technical Services team and provide timely, efficient, and accurate services and support for our customers and internal colleagues.

The Role

The primary purpose of this role is to provide consulting services & support that drive customer success and high adoption of MYOB platforms. Some of the key parts of the role are:

• Provide high-quality, responsive technical and application support for MYOB Exo add-ons by working with customers to scope, design, implement and support solutions to meet their business objectives.
• Work closely with internal partners such as Account Managers, Development Teams, Product Managers, Professional Services, and other Enterprise Solutions team members
• Developing and enabling integrations between MYOB & Third-party products

Knowledge & Experience

• Customer service or consulting experience in a technical delivery environment.
• Experience configuring & supporting ERP applications.
• Significant experience with software implementations with complex configurations, integrations, SQL, & report development.
• Flexibility, prioritization and time management skills, ability to multitask and be multi-skilled across a range of applications
• Excellent problem-solving and troubleshooting skills.
• A collaborative mindset and ability to work with colleagues remotely
• Strong written and verbal communication skills

Our Culture & Benefits

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

• Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
• Our partnership with Smiling Mindhelps support the wellbeing of our team members and customers
• Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
• A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
• Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
• Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

MYOB are an equal opportunity employer and champion diversity. We are proud to be a Circle Back Initiative Employer and we commit to respond to every applicant. We’d love to hear from you on regarding this role, or if it’s not the right time, join our talent community so that we can reach out regarding future roles.