Manager, Product Management

Mastercard

Sydney, New South Wales, Australia

Full-time

Payment Networks & Schemes / Product

Jun 22

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Manager, Product ManagementOur Purpose

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment.

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Team and Role Overview

The Manager, Debit & Credit Product Management, is part of the Product & Innovation team. The individual will be responsible for overall performance of Mastercard’s debit & credit portfolios, which includes strategy setting, analysis and reporting, product development and management.

This role will be a key member of the Digital Consumer products team and will be accountable for the Mastercard debit & credit products, driving transaction volume, profitable revenue growth, actively collaborating with internal teams across Mastercard as well as external parties – issuing customers, merchants, strategic partners and fintechs – to build unique customer and consumer value propositions.

Specifically, this role will require the ability to work independently, demonstrate thought-leadership, use influencing skills and innovative approaches to product development, underpinned by strong analytical capabilities.

Role

• Drive product strategy by developing a deep understanding of the segment through benchmarking, competitive analyses, and research; recommending best practices; and generating profitability analyses and business cases.

• Execute the strategy through structured product development methodologies and direct engagements with both internal and external stakeholders

• Work and partner across Product Delivery, Implementation, Loyalty, Legal, Marketing and Compliance and other teams to deliver solutions & support go to market plans

• Work with the Account and Sales teams to build exciting customer pitches and presentations.

• Monitor the landscape of competitive products and industry trends, understanding their implications for Mastercard and adjust the strategy and execution of the strategy and associated workstreams

• Support Account Managers with analytical outcomes and plans to reduce costs and improve revenue at a product and issuer level.

• Building and maintaining strong relationships and cooperation with internal stakeholders and customers to deliver on our business targets

• Support in managing the lifecycle of existing partnerships and benefits

All About You

• Entrepreneurial spirit and ambition to play a key role in promoting superior customer experiences and customer centric business solutions.

• Have interest and passion for payments, banking, financial services, e-commerce and all digital things.

• Solid understanding of competitive offering and industry trends

• Demonstrable experience of debit/credit programs, experience in issuing an advantage

• Exposure to or experience in FinTechs, specifically around payment solutions is preferred

• Strong analytical and product development skills, with demonstrated ability to deliver

• Ability to build rapport and relationships with both internal and external stakeholders

• Have business acumen with the ability to create and communicate solutions that meet real consumer needs – excellent command of the relevant business tools such as excel and powerpoint.

• Be eager to learn, develop and get involved as part of a high performance team.

• Strategic thinker with outstanding communication skills on all levels.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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