Associate Systems Analyst

The Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. The Associate Analyst must be a team player, possess excellent communication skills, ability to multitask, and prioritize issues that need immediate attention.

Principal Duties And Responsibilities

• The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:
• Monitoring batch processes and file transfers
• Taking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAs
• Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries
• Escalating appropriately based on documented processes
• Documenting all issues following standard ITIL Incident and Problem management processes
• Preforming Change reviews, executing change tasks, and coordinating change activity as needed
• Following all defined processes, procedures, and standards
• Defining and updating all team documentation including the daily shift handover
• Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing
• Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems. When necessary, take preventive actions
• Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces
• Working knowledge of Unix, Linux, and MVS z/OS operating systems
• Working knowledge of one or more enterprise batch scheduling solutions (Example: ESP, Control-M)
• Ability to understand the Visa applications, associated batch flows and the services they provide in relation to the service levels and impacts to Visa’s customers
• Working closely with the Application Support, Development, and engineering groups to implement corrective measures and offer solutions where applicable
• The ability to multitask, analyze and diagnose issues when working with various support groups
• A strong understanding in Incident, Problem and change management per the ITIL process
• Reporting and documentation skills
• Excellent written and verbal communication skills

Key Performance Indicator

Technical staff member with general software configuration and troubleshooting skills. Includes (but is not limited to) z/OS, Linux, Unix, and Windows Systems

• Proficient in utilizing an enterprise scheduling solution (Example: CA – ESP, Control-M) to monitor and manage batch processing
• Demonstrated strong ability in resolving routine problems with job failures, issues with Job schedules, and common script failures within technical areas of responsibility, following documented handling procedures
• Ability to work both independently and as part of a team
• Ability to handle pressure and difficult situation in a professional manner
• Perform Incident, Change and Problem Management in accordance with documented guidelines
• Be able to respond / action escalation utilizing our knowledge base within Incident tickets, websites, and documented process / procedures
• Ability to provide quality customer service
• Ensure all issues are tracked and resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occur
• MS Office proficiency

Additional Information

12 hour rotating shifts

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications

• Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications

• Working Knowledge of MVS, Windows, Linux, and Unix platforms in a multi data-center environment
• Working knowledge of streaming processes, such as Kafka
• Working knowledge of Containerization, utilizing Kubernetes or Docker
• Operational knowledge on CA-ESP, Control-M, CA-DSeries, Netcool Alerting Tool, Service Now Ticketing Tool
• Experience in working with various technical teams which include application support, development and engineering teams
• Strong understanding in Incident, Problem and Change management per the ITIL process
• Functional knowledge for database for DB2, SQL, and Hadoop storage formats (Apache Spark/Apache Hive)
• Operational experience with file transfer protocols such as FTP, SFTP, Connect:Direct
• Experience on one or more programming languages such as: shell scripting, Perl, Java, JavaScript, PHP
• Function effectively in a fast-paced environment with multiple priorities
• Ability to work independently and to also work effectively as part of a collective team
• Strong analytical and diagnostic skills, e.g., root cause analysis
• Experience working directly with customer support to solve technical problems
• Must have a strong commitment to execution, follow through and timely communication
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients
• Good organization skills as well as a high level of attention to detail
• Client and customer service skills
• Team Player and a good listener
• Strong reporting and documentation skills
• Excellent written and verbal communication skills
• Ability to work a day or night shift, including holidays and weekends Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.