Associate Systems Analyst

Visa

Singapore

Full-time

Payment Networks & Schemes / Technology

Jun 23

The Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. The Associate Analyst must be a team player, possess excellent communication skills, ability to multitask, and prioritize issues that need immediate attention.

Principal Duties And Responsibilities

  • The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:
  • Monitoring batch processes and file transfers
  • Taking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAs
  • Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries
  • Escalating appropriately based on documented processes
  • Documenting all issues following standard ITIL Incident and Problem management processes
  • Preforming Change reviews, executing change tasks, and coordinating change activity as needed
  • Following all defined processes, procedures, and standards
  • Defining and updating all team documentation including the daily shift handover
  • Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing
  • Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems. When necessary, take preventive actions
  • Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces
  • Working knowledge of Unix, Linux, and MVS z/OS operating systems
  • Working knowledge of one or more enterprise batch scheduling solutions (Example: ESP, Control-M)
  • Ability to understand the Visa applications, associated batch flows and the services they provide in relation to the service levels and impacts to Visa’s customers
  • Working closely with the Application Support, Development, and engineering groups to implement corrective measures and offer solutions where applicable
  • The ability to multitask, analyze and diagnose issues when working with various support groups
  • A strong understanding in Incident, Problem and change management per the ITIL process
  • Reporting and documentation skills
  • Excellent written and verbal communication skills

Key Performance Indicator

Technical staff member with general software configuration and troubleshooting skills. Includes (but is not limited to) z/OS, Linux, Unix, and Windows Systems

  • Proficient in utilizing an enterprise scheduling solution (Example: CA – ESP, Control-M) to monitor and manage batch processing
  • Demonstrated strong ability in resolving routine problems with job failures, issues with Job schedules, and common script failures within technical areas of responsibility, following documented handling procedures
  • Ability to work both independently and as part of a team
  • Ability to handle pressure and difficult situation in a professional manner
  • Perform Incident, Change and Problem Management in accordance with documented guidelines
  • Be able to respond / action escalation utilizing our knowledge base within Incident tickets, websites, and documented process / procedures
  • Ability to provide quality customer service
  • Ensure all issues are tracked and resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occur
  • MS Office proficiency

Additional Information

12 hour rotating shifts

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications

  • Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications

  • Working Knowledge of MVS, Windows, Linux, and Unix platforms in a multi data-center environment
  • Working knowledge of streaming processes, such as Kafka
  • Working knowledge of Containerization, utilizing Kubernetes or Docker
  • Operational knowledge on CA-ESP, Control-M, CA-DSeries, Netcool Alerting Tool, Service Now Ticketing Tool
  • Experience in working with various technical teams which include application support, development and engineering teams
  • Strong understanding in Incident, Problem and Change management per the ITIL process
  • Functional knowledge for database for DB2, SQL, and Hadoop storage formats (Apache Spark/Apache Hive)
  • Operational experience with file transfer protocols such as FTP, SFTP, Connect:Direct
  • Experience on one or more programming languages such as: shell scripting, Perl, Java, JavaScript, PHP
  • Function effectively in a fast-paced environment with multiple priorities
  • Ability to work independently and to also work effectively as part of a collective team
  • Strong analytical and diagnostic skills, e.g., root cause analysis
  • Experience working directly with customer support to solve technical problems
  • Must have a strong commitment to execution, follow through and timely communication
  • Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients
  • Good organization skills as well as a high level of attention to detail
  • Client and customer service skills
  • Team Player and a good listener
  • Strong reporting and documentation skills
  • Excellent written and verbal communication skills
  • Ability to work a day or night shift, including holidays and weekends Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

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