Call Center Quality Analyst I - Spanish

FIS

Manila, Philippines

Full-time

Banking Technology & Software / Data + Analytics

Jul 9

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

  • 0%Maintain the Quality of the handled process as per the given parameters.
  • Audit and Give feedback to assigned agents
  • Lead or take part in call calibrations
  • Analyzes trends and sends  performance report
  • Conduct deep dive and Root Cause Analysis
  • Other tasks that will promote the improvement of the process handled.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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FIS

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