Call Center Quality Analyst I - Spanish
Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Travel Percentage :
- 0%Maintain the Quality of the handled process as per the given parameters.
- Audit and Give feedback to assigned agents
- Lead or take part in call calibrations
- Analyzes trends and sends performance report
- Conduct deep dive and Root Cause Analysis
- Other tasks that will promote the improvement of the process handled.
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