Senior Manager Technical Sales & Delivery

Visa

Taipei, Taiwan

Full-time

Payment Networks & Schemes / Sales

Aug 29

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Group Overview

Job Description

The Greater China Merchant Sales & Solutions team is responsible for the short and long term growth of merchant acceptance for Visa s existing and new Digital products and services. The team will achieve its success through working with and through its acquiring partners, key merchant partners and the technology firms driving innovation in the market place. This role will require you to be able to service mainly the Hong Kong, Taiwan & Macau markets. Situated in Taiwan.

What a Senior Manager Technical Sales and Delivery does at Visa:

The Senior Manager Technical Sales & Delivery role will be responsible for providing technical and functional expertise for our Payments and Fraud Management and prevention platform. This role will also be responsible for consulting with our Clients on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the consultation, implementation and integration of new clients. Supporting client migration plans, developing and refining new solution offerings, and working with internal and external stakeholders to provide an optimal integration experience with the CyberSource and Visa platforms by demonstrating to our clients how our Integrated Commerce solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in: Sales Engineering, Project Management, Consulting, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Responsibilities

  • Develop tactical and strategic plans to support the needs of new and existing enterprise clients.
  • Provide technical, functional and subject matter expertise to our sales team
  • Conduct technical presentations and product demonstrations for customer audiences
  • Be a lead resource in supporting the preparation and responses for RFPs and RFIs
  • Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
  • Identify and work with third party resources as necessary to support client integration needs down to code level detail
  • Project planning, coordination, and delivery of services
  • Communication and risk management to senior stakeholders internally and externally
  • Drive revenue activation projects with industry standard Project management methodologies
  • Consult with Clients for Solution Design & Architectural design
  • Design and document custom workflow processes
  • Develop and deliver customer, partner and internal training
  • Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
  • Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

Why This Is Important To Visa

The Senior Manager, Technical Sales & Delivery position will be an integral part of our growing Asia Pacific CyberSource sales force. In this role, you will be responsible for working closely with our sales teams in providing technical and functional expertise for our suite of payment and risk management solutions, responsible for implementation and integration of new strategic clients, supporting client migration plans, delivering new solution offerings, and working with internal and external stakeholders to provide an optimal integration and project delivery experience with the CyberSource and Visa platforms by demonstrating to our clients how our solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

Projects You Will Be a Part Of

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated Card Present Processing, Card Not Present Processing and Integrated Commerce clients. Candidates should have demonstrated skills in: project management, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for Technical Selling, Solution Consultancy, project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Furthermore, you will be at the forefront of Digital payment Systems of the Asia Pacific Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Acquiring Banks but also large scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

What You Will Need

Qualifications

Digital / Innovation

  • Digital savvy – applying your knowledge to the way you work
  • Stay current and up-to-date with latest innovation, digital trends, research, skills, and education
  • Champions bold ideas and new ways of doing things
  • Challenge the status quo and champion better ways of delivery solutions
  • Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or client stakeholders

Technical

  • Minimum of 10 or more years IT consulting, project management, systems implementation and/or Technical Solution development, Professional Services Experience with increasing levels of responsibility
  • Excellent verbal and written communications, interpersonal skills knowledge /certification of IT project management best practices
  • Strong understanding of payment processing infrastructure systems, technologies, and security standards preferred.
  • Strong knowledge of technology, including programming languages (Java, Web Services, C/C or more or more. Etc.), operating systems (Unix,Linux,Windows) and commercial software applications.
  • Familiarity with merchant store front and shopping cart technologies
  • Ability to influence and lead diverse set of globally based internal stakeholders.
  • Experience working in Asia Pacific region, particularly markets of Southeast Asia.
  • Revenue driven and accountable must be willing to take initiative and move into greenfield territory
  • Bachelor s degree or equivalent required

Values Driven

What will also help:

  • Actively promotes an environment of inclusion and diversity of thought
  • Communicates openly, honestly and respectfully – ensuring opinions are heard
  • Proactively limit or mitigate unconscious biases when making decisions

Solution Focused

  • Connects the dots and information across the organization to leverage the best of Visa s technologies, expertise, and solutions
  • Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations
  • Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation
  • Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria
  • Encourage others to openly share and build on each other s new ideas, products or solutions
  • Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating
  • Show openness to new ideas, modifying viewpoints and direction in light of new information
  • Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances
  • Quickly recover from setbacks or failure by viewing as a lesson learned and trying again

Additional Information

Visa has adopted a Covid-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for Covid-19 unless, by reason of a medical or health condition, a reasonable accommodation (such as the option for regular testing, remote working etc.) is approved or as otherwise required by law.

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Visa

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