Senior Product Manager
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About the job
Invoice2go is the leading small business software in the world with over 200,000+ customers who invoice over $2B US every month through our platform. Our goal is to take our global user base from hundreds of thousands to millions in our next phase of growth.
We’re looking for an experienced Product Manager that is committed to helping boost new subscribers and decrease churn by understanding our customers needs in order to build trust each time they interact with Invoice2Go.
Our product's overall purpose is to help our customers get paid faster and bring their businesses online. We can provide a much greater impact for our customers by supporting them to get started faster and delivering more robust, personalised product experiences.
As a Product Manager, this is an opportunity to work on the highest traffic channels of our product and help make our customer’s lives easier.
Your next question might be what does this specific role need to focus on?
This squad is fundamental to our future growth. It not only impacts our ability to meet our objectives as a business but to allow our customers to move fast and scale their businesses.
As a Product Manager for the Core Experience team, you will talk with customers and partner with other Product Managers, Go To Market and our Data team to bring about meaningful onboarding, communication and feature activation journeys that are tailored to our customers needs and expectations.
But it doesn’t stop there. This is a newly formed team and you will be responsible for building the longer-term roadmap, influencing how the new team of engineers delivers value and have a legitimate opportunity to shape the future of Invoice2Go.
What does a ‘Day in the life’ look like?
Proven record of demonstrating core PM skills of:
Framing the problem: what's the customer problem we want to solve? - We don't build tech for the sake of tech!
Measurement: Always knowing the metrics that allow you to measure success
Painting the picture: What are we building and for who?
Execution: Keeping the customer in mind as you build the solution
2+ years of direct PM experience with a Software Product, B2C or focused on SMBs
Demonstrated effectiveness working with cross-functional product teams
Lots of discovery with design, research, customer operations, engineering, marketing and other product managers
Running mobile and web experiments and driving change into products based on your findings
Adept working with analytics tools like Amplitude and Periscope (or others) but comfortable diving into SQL if you need to (or willing to work out how)
Working closely with our data and data science teams to understand ways to improve feature activation and personalisation or even reduce fraudulent account creation
Owning and developing our customer communication strategy as well as our Email and Push Notification tech stack
Stakeholder management of both C suite level and across other business functions
Mobile experience is important! You'll bring some 'A' game on delivering a mobile product internationally
You’ve built or designed your own killer product/widget and have the ability to dive deep into the detail when required
Owning metrics related to the engagement of features, email delivery and push notifications
Who are we?
Invoice2go’s mission is to amplify the independent spirit of small businesses. We help the self-employed and small business owners run and grow their business their way. We empower our +200,000 users with straightforward tools that go far beyond creating professional-looking invoices and estimates. Our software enables users to easily manage appointments, track expenses, and offer digital payment options. We save them time, help them get paid faster, and ensure that tax season is a breeze.
Our world-class team in Silicon Valley and Sydney, Australia comprises alumni of companies like PayPal, Dropbox, Yahoo, McKinsey, Xero, Magento, Morgan Stanley, JP Morgan Chase, and Visa. We’re backed by Accel, Ribbit Capital, and OCV Partners.
We’re a global team and a giant ball of energy. We love work – and we love life even more. We celebrate achievements together and help each other through setbacks. We’re honest, open, and just – well – us.
We’re unequivocally obsessed with improving our customers’ lives and experiences. It’s at the core of everything we do.
We celebrate our differences and are committed to building a culture of inclusion and equality. Regardless of passion, background, or role, we want to provide the platform and support you need to feel joy in your work, every single day.
Invoice2go is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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Invoice2go is the most straightforward small business platform, giving you the control to run your business your way