Merchant Operation Coordinator


Bangkok, Thailand


Platforms & eCommerce / Operations

Oct 28

Job Description:

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

The Merchant Operation team is a team responsible for ensuring day-to-day operation of both frontend and backend is going smoothly from end to end. We make an impact by improving merchant workflow and providing better merchant experiences on a regular basis. Our team is made up of young and energetic crews. If you are looking for a fun and challenging environment, then you should join our team!

Get to know the Role:

We are looking for an Operation Coordinator to initiate and manage multiple work streams together with multiple stakeholders. We believe a successful candidate has a good sense of operation, but if you believe you have what it takes then we’d love to hear from you either way. This role is required because we’re looking for the person who can create SOP, optimize workflow to meet business needs.

The day-to-day activities:

  • You will oversee multiple functions e.g., Merchant onboarding, Inventory Management, Post-Onboarding Optimization and more to serve our merchants to achieve more and more profitability
  • Regularly create SOP and align with internal and external stakeholders to ensure business continuity
  • Optimize and adjust the process to serve business needs and legal requirements

The must haves:

  • You have a Bachelor's or Master's degree in a related fields (e.g. Business, Analytics, Statistics, Mathematics, Computer Science, Economics)
  • At least 1-3 years’ experience in related fields
  • Strong logical thinking and analytical skills
  • Experience in Project Management is a plus

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

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