MacOS Desktop Support Analyst

Tyro

Sydney NSW, Australia

Full-time

May 8

This job is no longer accepting applications.

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

What You'll Be Doing

  • Look after our growing mac fleet (250+ devices).
  • Work in a team of 10 to resolve incidents and requests from internal customers (500+ internal staff) in a timely manner.
  • Respond to system alerts, prioritising and resolving incidents to restore service.
  • Be the first point of contact for internal Mac/Windows end users.
  • Accurately log and document all support requests, new equipment movement, and equipment transfers.
  • Effectively prioritise support requests.
  • Manage day to day administration & operations of systems including desktop, laptop PC's, printers, network equipment & associated servers.

What We're Looking For

  • Great written and verbal communication skills.
  • Solid experience in problem analysis and resolution of software problems.
  • Strong Mac OS X desktop support experience.
  • Mac management system such as Jamf Workspace One.
  • Basic understanding of Ethernet, TCP/IP and Network troubleshooting. Ability to work in a team environment where you can help drive efficiency. Innovative thinker who is positive, proactive, and readily embraces change.
  • At least 2 years experience in a similar role.

Am I right for this role?

  • You consider security in everything you do.
  • You work well within a team and actively engage and contribute your experience in discussions.
  • You have outstanding all-round communication skills.
  • You are a resilient problem solver with an optimistic outlook.
  • You are driven to continuously improve the way we work.
  • You manage your own tasks and don’t need others to tell you what needs doing.
  • You are willing to learn new stuff on a daily basis and share your learnings with the team.
  • You are proud of documenting your excellent work.
  • You don't hesitate to interact with colleagues to get stuff done. Leave your ego outside.
  • You understand that not everything is technical and that the processes are just as important.

Culture and Perks

We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

Who We Are

Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

Privacy and Submitting your Application

By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy ( www.tyro.com/privacy-policy/ ) and Privacy Statement & Consent for Job Applicants ( www.tyro.com/privacy-statement-job-applicants/ ) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.

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