Payments Product Manager - In Store Experience


Sydney NSW, Australia


May 8

This job is no longer accepting applications.

About the job

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

The in store purchasing environment for Australian businesses is changing rapidly as consumers demand superior and unique experiences. With the growth of new experiences (such as pay now in app and pick up in store, self-order and self-pay) businesses are learning to adapt to how their customers want to consume and pay.

As a Payments Product Manager you will be responsible for Tyro’s core product offering where you will define and lead the in store purchasing experience. You will leverage your deep understanding of the customer need and payment ecosystem to influence the delivery of Tyro’s in store experience roadmap.

You will be able to clearly communicate what success looks like for your product, how it adds value to our customers and how it aligns with Tyro’s vision. You have the ability to be both a leader and team player whilst you work closely with cross functional teams (engineers, product, sales, risk, and compliance) to deliver against aligned outcomes.

Your initial focus will be to work with internal stakeholders and key partners to assess the current product proposition, prioritisation of roadmap items followed by identifying key strategic focus for the product moving forward.

Successful candidates will be passionate about payments, relentless for success and have the ability to prioritise and deliver complex deliverables. You will encompass a balance of soft and hard skills with the ability to self-drive and navigate through complex technical and people problems. Background in payments and/or merchant acquiring and/or POS is also preferred.

Key Accountabilities

  • Develop a clear and concise roadmap for Tyro’s in store product taking into account a balance of value adding customer features and non-customer facing deliverables such as risk, compliance and security
  • Comfortably break down business requirements for engineers to size and build, whilst partnering with business stakeholders to ensure “organisational readiness” before a feature/change is delivered
  • Be the SME for the product, helping internal business teams understand the value proposition
  • Gain support for your strategy and roadmap from stakeholders by ensuring the wider business understands the workings of the product and the benefits it delivers


And Skills

  • 5-7+ years of product management experience or relevant payments experience
  • Experience in managing payments product or products in a regulated environment
  • Strong business acumen with ability to navigate and make decisions even in the presence of imperfect information and processes
  • Experience working and influencing both technical and non-technical stakeholders, understanding business outcomes whilst also being able to break into technical requirements
  • Strong track record of balancing technical vs commercial decisions
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes
  • Creative product thinker with track record of collaboration and execution

Culture and Perks

We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

Who We Are

Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

Privacy and Submitting your Application

By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy ( ) and Privacy Statement & Consent for Job Applicants ( ) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.

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