Senior Specialist, C&I Decision Products

Mastercard

Singapore

Full-time

Payment Networks & Schemes / Product

Dec 28

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, C&I Decision Products

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Mastercard’s Cyber & Intelligence (C&I) division is among the fastest growing vertical within Mastercard, developing and delivering scalable, world-class security products and services for customers across the globe. C&I represents a range of products covering Network Solutions, Identity, Behavior, Cyber Security, Crypto AML and Enterprise Risk.

Mastercard C&I Network Solutions develops and manages value-added products and services based on the global core switching platforms for debit, credit and prepaid. Our goals are to enable customers (Issuers, Processors, Acquirers, Merchants, etc.) to make better-informed decisions about transactions and thereby help them improve consumer experience and to create a core switching environment that delivers measurably greater value than our competitors.

Role

The Senior Specialist, C&I Decision Products will work in alignment with AP lead, regional and global product teams for Decision Products and C&I AP Markets to develop and execute the Customer Success Strategy. The resource will need to additionally align and leverage other relevant C&I and Non-C&I solutions.

  • The position will report to the Director, C&I Decision Products, Asia Pacific and work closely with the Regional and Global Teams in charge of the selected Products.
  • Responsible for customer success – working closely with the selected Product groups for Asia Pacific and develop end to end - Go-To-Market plans across key Geographies / Decision Products.
  • Drive thought leadership for the optimization of the selected products, advancement of enhancements and creation of new services that deliver competitively superior customer value and create plans for continuous deeper engagement.
  • Conducting market development activities and drive market preparation activities, translating marketing strategy to sales and account strategies and channel management approaches as appropriate
  • Defining business and technical requirements and manage the relationships with the support teams in Operations & Technology, Finance/Pricing, Marketing and Market Development teams at a regional level
  • Oversee the timely development, refresh and implementation of key customer and market level plans
  • Build out, at market level, value chain participants and key dependencies
  • Assess expansion plans in the context of relevance to key customers and market needs
  • Achieve annual targets, in terms of revenues for existing and new products and services
  • Develop and present business cases supporting new engagement concepts, product enhancements and product bundle offerings based on in year and longer term plans
  • Ensure that the selected products and services can be delivered (i.e. are compliant with rules, can be billed using billing system, can be implemented)
  • Comply with the Studio (Product Management Excellence) and New Product Development/Go-To-Market (NPD/GTM) process from concept through launch.
  • Participate in the planning, development and design of product marketing strategy and in the execution of advertising, promotional, and sales programs.

All About You

We are looking for a proficient agile person with interest and passion for payments and/or fintech, banking, financial services, e-commerce and all things digital.

  • Experience in the Payments ecosystem is an advantage.
  • Have curiosity, agility, creativity, and a real team player attitude. Be eager to learn, develop and get involved, be ready to roll up your sleeves.
  • Strong analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively
  • Welcome to work and build relationships in multicultural matrix organization.
  • Have strong written and verbal communication skills in order to clearly articulate and simplify complex topics.
  • Fluent English, other Asia Pacific languages spoken is a definite benefit.
  • BA degree or above

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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