User Experience Designer

Tyro

Sydney, New South Wales, Australia

Full-time

Merchant Acquiring & POS / UX + Design

Dec 31

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 600 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

ūüé• Take a look here what it's like to work at Tyro

Your Mission

As a User Experience Designer at Tyro you are responsible for driving the designs that will shape the experiences of our merchants, staff and partners. You are excellent at your craft, you are passionate about all aspects of design, including Service Design, UX Design and UI Design. You are passionate, commercial and pragmatic about the role of design. You will play a large role in the Digital & Platform team as we pursue our strategy for delivering innovative experiences, building out our digital sales capability and capabilities that allow our merchants to manage all aspects of their business with Tyro.

Your Responsibilities

Understand our customers, our products and our strategy:

You will lead exploratory user research and synthesis. You explore and validate the customer segment and the potential problems to solve.

Collaborate with the business : The Experience design team actively collaborate with the product managers, engineers and product leads across the business to drive a shared vision of the products we build.

Analyse what you’ve learned. You will build user personas based on your research to help you identify the most important elements to solve the job to be done.

Design End To End Experiences

Using both Service Design + UX Design partner with product managers and the broader business to prototype and define the end to end merchant experience including digital and non-digital touch points. You can develop low fidelity digital prototypes to execute pilots or user tests.

You will design by focusing on the on Service design, customer journey maps and screen flows, and we maintain an asset library for developers to consume.

Share your work and thinking with stakeholders: Communicate regularly with other teams and leadership about progress, your research, the designs, and the rationale of design choices.

Keep getting better : You will pro-actively make suggestions for improvements on our existing designs, you will continue to monitor customer behaviour to understand if designs are working. We iterate and improve to make it work for our customers.

Experience/Skills

Minimum +5 years in similar role or equivalent.

Communication: you are able to articulate your thoughts clearly and explain the rationale of designs effectively with various stakeholders.

Empathy: You are empathetic which allows you to think about problems and solutions from the user’s point of view.

Collaboration: You work in harmony with your team, taking feedback, exploring solutions, and leveraging expertise.

Critical thinking: You are a critical thinker, you are able to challenge assumptions and find innovative solutions to problems.

Research: You are capable of all forms of user research including, interviews, surveys, and observation.

Information architecture: You are able to effectively analyse, prioritise and organise large sets of complex information.

Prototyping: You are able to use a variety of tools (e.g. Figma) to prototype to explore problems and iterate on solutions.

Perks & Benefits

We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!

Our Story

Launching in 2003, Tyro has grown to become Australia‚Äôs largest EFTPOS provider of all ADIs outside the big four banks. With over g00 staff, $34 billion in transactions in FY22, we‚Äôre much more than an EFTPOS provider ‚Äď Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With¬†10 industry firsts¬†to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

Values

Wow the Customer - We love our customers and we want them to love us too.

Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.

Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"

Stay Hungry - We ooze passion and determination and we play as a team to win.

Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

Privacy and Submitting your Application

By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy ( www.tyro.com/privacy-policy/ ) and Privacy Statement & Consent for Job Applicants ( www.tyro.com/privacy-statement-job-applicants/ ) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.

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