Product Design Manager - Financial Services

MYOB

Melbourne, Victoria, Australia

Full-time

Expense & B2B Payments / UX + Design

Jan 2

We're MYOB

MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more! We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better! This is MYOB.

What’s Great About MYOB

We are a product company making something that has a meaningful impact on people.

We’re a tech company. Post-its and table tennis, sure. But really, it’s that buzz of people thinking about, debating and making something.

We work in cross-functional teams organised around customer value (and we try our best not to write sentences like that last one TOO much).

  • and what’s great about being a 'player/coach' design manager here
  • You don't have to pick between doing phenomenal work and growing people's careers - you get to do both
  • You will be part of the decision making, your voice brings design and customer experience to the leadership table.
  • We have a large passionate team of designers split across three cities.
  • We love learning – we have weekly brown-bags, design jams & critique sessions.
  • Everyone chips in to support each other from our visual designers to our service designers, from our writers to our products designers and researchers.

Your Role

As a Product Design Manager you'll build a clear and coherent design vision and strategy focussed on businesses financial services needs. You'll work closely with the Head of Product to bring extensive knowledge of customer needs, behaviours and possible design solutions into decision making. You will use your vision and creativity, coupled with your pragmatic approach, to define, prioritise and drive our strategic business objectives within the context of financial services.

The goal? Creating a desirable end-to-end customer experience focussed on financial services needs, while acknowledging that customer needs don't stay neatly within organisational boundaries. To build great, seamless customer experiences you will also need to establish great working relationships across MYOB.

Your impact will scale through your team members by helping them achieve success in their roles and by coaching the wider group in the value and skills required to build valued experiences for our users. You will play a vital role in leading your Designers and their cross-functional teams in the development and delivery of products for our customers and our platform. As an innovative and inspiring leader, willing to take action and get 'on the tools', you will provide clear focus and direction on customer experience and ensure that the team’s balance and ways of working are aligned with delivering great experiences.

To be considered for this role, what do we need from you?

You will tap into your extensive design experience to deliver commercial outcomes for MYOB. Including

Drive and deliver the customer experience strategy and vision

  • With your team, develop compelling experiences across acquisition, retention, growth and exit journeys. To meet customer needs the experience may range across a broad range of channels and touchpoints, beyond the in-product experience.
  • Collaborate with the leadership team to provide design and customer experience input into development of the vision, strategy, and roadmap. - Bring both quantitative and qualitative research findings in to build a broader customer focus in both strategy and roadmap decisions

Lead an impactful team

  • Lead four to six designers, a mix of product and service design, working as part of cross-functional delivery teams.
  • Coach and mentor team members in their career development.
  • Communicate the strategic direction, vision of the organisation, and help your team to understand their role in bringing that to life.
  • Working with design leadership across MYOB to establish great ways of working for experience design as part of cross-functional discovery and delivery

Build positive relationships across MYOB

  • Provide strategic influence and vision to senior leadership
  • More broadly, develop positive and sustaining relationships with key partners across MYOB

What else do you need to know?

It's all about results! We are a highly motivated, outcome focused team. We like to experiment and optimise our plans to meet our team goals and deliver on the business strategy.

We simplify, we collaborate, we find new ways to innovate, we set ourselves meaningful goals, then we smash them. We always look to have an impact in what we do. Your journey will be challenging and rewarding, with plenty of opportunities to develop your skills and capabilities.

Our Culture & Benefits

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

  • Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
  • Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
  • Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
  • A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
  • Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
  • Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!

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MYOB

Easy online accounting for small business with invoicing, expense tracking, payroll and more

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