Onsite Support Specialist/ Office Coordinator - Part Time


Brisbane, Queensland, Australia


Expense & B2B Payments / Technology

Jan 2

We're MYOB

MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more! We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better! This is MYOB.

The opportunity & our team

The Employee Experience (EE) Onsite Support Specialist plays a meaningful on-site role, supporting the broader EE team to deliver employee experiences that are simple yet outstanding.

About The Role

  • Provide a workplace experience that encourages, engages and ensures the safety and well-being of our people relating to general office operations, property maintenance and assisting with the organisation of key internal events;
  • Supervise and maintain records in the Ticket Management system to ensure timely completion within predefined service level agreements;
  • Prioritize incidents and requests and escalate when vital;
  • Provide an outstanding onboarding experience for new starters with a focus on ensuring their IT requirements have been arranged for their first day, collaborating closely with the new starter's Manager and providing a tour of the office highlighting key areas of interest including all health and safety matters;
  • Maintain stock levels of stationery and IT assets and regularly re-stocking the Vending Machines and Stationary cabinets;
  • Collaborating on project initiatives, such as deploying tech and facility items to new offices or assisting with office relocations;
  • Assisting with IT issues not solvable remotely;
  • Imaging and setting up IT devices such as NUCs or laptops, re-imaging devices for fault resolution or re-provisioning.

What Will You a Fit

  • Experience working in a support, customer service or helpdesk position;
  • Industry experience in office/facility coordination;
  • Previous experience providing technical support in a corporate environment would be an advantage;
  • Outstanding customer service and team collaboration skills;
  • Always curious with a genuine passion for technology and innovation;
  • A keen problem solver who loves to share knowledge.

This is a part-time role where you will be required to be in the office 4 days a week.

Our Culture & Benefits

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

  • Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
  • Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
  • Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
  • A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
  • Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
  • Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!

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Easy online accounting for small business with invoicing, expense tracking, payroll and more