Senior Consultant, Platform Products

Visa

Singapore Remote

Full-time

Payment Networks & Schemes / Product

Jan 4

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

What a Sr Consultant, Platform Products does at Visa:

CS Product Solutions team is part of Client Services organization that designs and manages a highly tailored service experience to maximize value to clients. We look across the end-to-end client service journey to design meaningful and positive client experiences at every significant moment. We partner with Product, Technology & other client-facing teams to segment our Asia Pacific clients and implement scalable strategies that enable unique and innovative solutions.

This Senior Consultant role will focus on digital platform products including Visa Token Service (VTS) and Token Gateway Service (TGS). The role holder has the unique and exciting opportunity of leading and deploying new capabilities for Token Requesters, Acquirers, Merchants, I-TSPs (Issuer Token Service Providers) & TR-TSP’s (Token Requester – Token Service Provider). This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payments’ ecosystem. This is a senior level individual contributor role reporting into the Senior Director, CS Product Solutions.

In this role, you are expected to:

  • Design and enable delivery of a scalable and repeatable and effective client service experience from implementation to support for new solutions, while anticipating and planning for deviations to intended experience
  • Lead client pilots of new solutions
  • Define strategic plan to migrate support to wider Client Services teams with a focus on operational efficiency
  • Lead platform products initiatives that may impact clients from a business operations perspective including changes to current products, implementations of new products and the business and digital release cycle
  • Primary liaison with Digital Solutions team to identify client impacts, support and implementation gaps, assist in resolution of gaps prior to product rollouts
  • Become platform products subject matter expert in Client Services including knowledge of the APIs, implementation guides, client integration options, deployment, and post-production support
  • Use technical expertise blended with business acumen to solve complex problems independently by analyzing transaction level detail, API field data, and leveraging Visa tools
  • Be accountable for delivering agreed objectives. Responsible for own workflow assignments and must be able to be a fast responder and be proactive in resolving problems and meeting deadlines
  • Collaborate, influence others, and be a change agent within the team and with cross-functional partners (at multiple levels) to achieve targeted goals
  • Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
  • Assume appropriate decision-making authorities to ensure flawless execution of project objectives 
  • Coach & review the work of other team members

Why this is important to Visa:

Platform Products are an important element of Visa Inc.’s vision of digitizing payments through additional channels. This role is key to execute Visa’s strategy for Consumer Payments & Value-Added Services (VAS) to achieve the targeted goals for the company. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

  • Bachelor’s Degree in Computer Science, Technology or equivalent
  • Minimum 10+ years of experience in product/project management or product development in the payments industry
  • Proficient in Japanese language to support Japanese speaking clients in the AP region. 
  • Functional Project management experience in a client facing role
  • Understanding of digital payments and web-based technology including HTML, web- based service APIs, JSON, XML
  • Working knowledge of core transaction processing (message routing, authorization, clearing & settlement)
  • Strong technical aptitude with the ability to absorb technical information and apply to business solutions where little or no precedence exists. Be able to communicate complex, technical concepts in a focused and well-organized manner
  • Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities. Ability to work in the “grey area” where answers may not be known but need to be developed
  • Effective verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
  • Organized self-starter, result oriented, and a passion for scaling new products
  • Orientation towards quality enhancement and process improvement, proactively identify opportunities and recommendations to increase service quality and/or efficiency
  • Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures

What will also help:

  • Subject Matter Expertise in multiple areas such as card payments, products and services, payment technologies, wallet services gained through years of experience supporting clients and new product initiatives within a payment-processing environment
  • Experience of working with Acquirers, Merchants & Token Requesters in the Asia Pacific region

Projects you will be a part of:

This is an incredibly exciting time to join the CS Product Solutions team. You will be operating in a fast paced, unstructured environment to contribute establishing new product lines. You will work with Visa clients to deploy and operationalize new solutions by collaborating with a high performing team.

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

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