Consultant, Client Success (20-month fixed term)

Visa

Seoul, South Korea

Full-time

Payment Networks & Schemes / Technology

Jan 5

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Team Summary

Job Description

Client Services is accountable for providing industry-leading operational and technical support to Visa clients. With deep knowledge and expertise, Client Success Management team, a part of Client Services has responsibilities for operational and technical relationship with the clients.

What a Client Success Manager Does At Visa

This is an 20 months fixed-term of individual contributor role accountable for leading Client Services engagement with Visa clients in Korea for their day-to-day processing and operations with Visa, identifying and resolving issues of various complexities. This position requires strong execution, analytical and problem resolution skills. This role works independently with the appropriate guidance from the manager.

  • Act as a primary point of contact for providing day-to-day operational and technical support to clients
  • Be the operational and technical expert to clients as well as internal business teams in order to support cross-functional and in-country initiative deliveries.
  • Be considered the functional expert for client processing and operational business
  • Act as liaison for clients and Visa, providing problem management, proactive identification of processing efficiencies, service change support and system enhancement support
  • Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and the client perspective is represented within the organization
  • Represent complex client change requests, system or operational requirements within Visa, negotiating and managing expectations internally and externally
  • Proactively identify and present opportunities to clients to help optimize their processing performance and improve revenue
  • Build key relationships with client’s technical, operational and management staffs
  • Collaborate with internal stakeholders to meet market or client specific needs
  • Collaborate with Business Development team to identify, capture and deliver additional value-added services as well as new payment flow opportunities to increase service quality and revenue
  • Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services
  • Undertake other duties and tasks assigned by your manager

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week.

Qualifications

What you will need (Basic Qualifications):

  • Minimum of 7-10 years of experience in technical operations or customer support role in financial, payments or information technology or with at least 3 years knowledge on payment services
  • Strong technical aptitude with the ability to absorb information and apply to problem solving
  • Client focused with proven ability to establish productive working relationships with clients at all levels
  • Self-motivated with the ability to work under pressure with a diplomatic approach and customer service focus
  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
  • Able to work independently and manage multiple tasks simultaneously in a changing environment with a high degree of accuracy
  • Working knowledge of Microsoft Office (outlook, excel,,,)
  • Excellent verbal, written and interpersonal skills for internal and external are required
  • Ability to deliver presentations and report findings to audiences
  • Interpersonal relationship management skills are essential including the ability to work effectively as part of a team
  • Good English language skills in reading, writing, listening, and speaking
  • Bachelors/Degree or above

What Will Also Help (Preferred Qualifications)

  • Experience of working in a multi-national company is a plus
  • Experience of working in a payment operation is a plus
  • Ability of demonstrating energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

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Visa

Leading global payment solutions

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