Merchant Experience Associate

Job Description:

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Merchant Experience is a young/established/longstanding team responsible for ensuring onboarding and operational for Merchant is as seamless as possible. We make an impact by helping potential and existing Merchant-partners digitize their business to their full potential. Our team is made up of creative, hungry and highly motivated individuals. If you are looking for collaborative and dynamic, then you should join our team!

Get to know the Role

We are looking for a Merchant Experience Associate to support the Onboarding and Merchant Operation teams in improving the end-to-end Merchant onboarding process and post-onboarding. We believe a successful candidate has good stakeholders and project management skills and manages onboarding database and system, but if you believe you have what it takes then we’d love to hear from you either way.

The Day-to-Day Activities

• Drive and monitor Onboarding & Merchant Operation’s daily metrics, performance and projects
• Support the data warehouse in identifying and creating reporting requirement
• Strategize and execute end-to-end ad hoc projects in collaboration with cross-functional teams
• Explore, analyze and aggregate data sets to provide actionable information
• Create intuitive visualizations to convey these insights to key stakeholders
• Facilitate alignment meetings to ensure a smooth and efficient Onboarding & Post Onboarding processes
• Continuously explores and spearheads strategic planning to improve our Merchant-partners' experience
• Able to create query and present data seamlessly to support operations team’s daily monitoring process

The Must-Haves

• You have Heart, Hunger, Honor and Humility
• 1-3 years of work experience in Operations and Project Management
• Excellent interpersonal and stakeholder management, not only independent but also a good team player with a customer-oriented mindset, and experienced working with large cross-functional teams
• Proficient in Microsoft Office Suite
• Strong analytical, organizational, excellent communication in both written and spoken English
• Strong business acumen, resourcefulness, stakeholder management and problem-solving skills
• Self-driven, motivated, entrepreneurial, and results-oriented; ability to own outcomes and make things happen
• Upbeat and passionate about making an impact on the business and stakeholders
• Highly comfortable working with database and tools

The Nice-to-Haves

• You have working knowledge of SaaS such as Salesforce and CRM
• Critical & Analytical thinking skills would be an advantage
• SQL language

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.