Customer Success Associate


Manila, Philippines


Payment Service Providers / Sales

Jan 5

About Zeller

We’re reimagining business banking. Small to medium sized businesses are the backbone of the Australian economy, and we’re here to champion them by building the next generation of financial services.

Zeller is challenging the status quo — and, eventually, the big banks.

Why is it exciting to work at Zeller?

Do you seek out challenges, and thrive on coming up with creative solutions for unique (and often original) ideas? We want you on our team. Zeller is building an entire financial services and payments ecosystem from the ground up. We’re already making waves in the Fintech industry, yet we’re just getting started.

Founded in 2020, we’ve held onto the vibrant, innovative feel of a start-up whilst growing at rapid pace. With the backing of some of the world's leading investors, we’ve also earned the pretty cool moniker of being ‘Australia’s most valuable pre-launch start up’. Ever.

Our goals are ambitious and exciting, and we need an incredibly skilled team to achieve them. When you join Zeller, you’ll quickly learn the team are champions for each other, and one of our strongest attributes is our team-first mentality.

There are some incredible things on the horizon at Zeller - we can't wait for you to join us.

Role Description

As a Customer Success Associate you will be a member of the team that is responsible for the day-to-day support of our customers, to ensure that they are able to fully benefit from the power of Zeller’s suite of tools and services.

We are looking for someone who can bring a fresh perspective to our growing Support team, and someone who is looking to grow their professional skills in a rapidly-changing Financial Services industry.

This position will be responsible for delivering outstanding customer service to Zeller’s customers, via phone calls, live chat and emails. You will be a part of a small and passionate team, and be nimble and driven to deliver a better experience for Australian businesses.

You will need to be empathetic to business pain points, understand the perspective of the customer, and be comfortable communicating across multiple channels.

Role Responsibilities

  • Day to day engagement with Zeller’s customer base via phone, SMS and email, covering technical support ranging from hardware and software support to account configuration and management
  • Working with cross-operational functions such as the Risk and Compliance teams, and Finance Operations, to resolve customer needs
  • Internal support to other Customer Success Team members to help resolve issues quickly for customers
  • Becoming a subject matter expert and establishing the function’s centre of excellence for product usage and support knowledge
  • Hardware fulfilment handling and supply chain support
  • Shift hand over to enable seamless support of Zeller’s customers

Your attributes

  • Passionate about customer experience and problem solving
  • Ability to work autonomously, yet collaboratively
  • Prepared to be the voice of Zeller, and the voice of the merchant
  • Be able to continually balance speed, perfection, functionality, cost and customer experience
  • Be an active participant in improving Zeller’s products, services and customer experience
  • An ability to learn while doing, and assist others where possible

Qualifications And Experience

  • Demonstrable experience working in customer support roles with great products, companies or people
  • Understanding of the customer experience in service environments
  • Practical experience with cross channel / multi channel support environments

Our Philippines based team is achieving amazing things across the Customer Success, Finance and Risk & Compliance teams. With fantastic benefits and growth opportunities, be sure to apply to join our awesome team!

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