Product Support Representative Senior


Tokyo Prefecture, Japan


Banking Technology & Software / Product

Jan 5

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%


  • お客様からの問い合わせを処理し、住所の変更、注文の処理、保証、請求と支払いなどのサポートの問題を解決します。
  • 詳細な製品サポートを提供し、クライアントの問題を調査します。
  • 機器またはソフトウェア アプリケーションに関する問題をトラブルシューティングし、修正アクションを推奨します。
  • 顧客情報と繰り返される技術的な問題を文書化して、製品品質プログラムと製品開発をサポートします。


  • 以前の銀行業務経験が望ましい
  • 強力な分析、組織、時間管理スキル
  • 独立して作業する能力
  • あなたは優れたコミュニケーターであり、強力な問題解決者です

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:

  • Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
  • Provide in-depth product support and researching client issues.
  • Troubleshoot problems with equipment or software applications and recommend corrective action.
  • Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:

  • Prior banking experience preferred
  • Strong analytical, organizational and time management skills
  • The ability to work independently
  • You are an excellent communicator and strong problem-solver
  • Knowledge of FIS products a plus

What we offer you:

  • Competitive salary
  • Attractive benefits
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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