Client Director, Cambodia Client Relationship Management

Visa

Phnom Penh, Cambodia

Full-time

Payment Networks & Schemes / Technology

Jan 5

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

  • Be the “voice of the client” by interpreting the clients business plans and strategic intent and communicating that within Visa
  • Develops and implements annual Account Plans by ensuring targets are met through leading the Visa cross-functional stakeholders to provide the best knowledge, expertise and experience to the client
  • Management of partnership contract obligations
  • Ensures the client engagement and experience across the year results in achieving or exceeding client satisfaction net promoter scores (NPS)
  • Identifies new business opportunities, revenue generating ideas and utilisation of Visa’s capabilities to grow Visa’s partnership with our client
  • Lead the delivery of projects which ensure profitable business for Visa and our client
  • Responsible for the client executive engagement model to establish and maintain positive as well as constructive relationships with key client contacts at all levels throughout the client’s organisation
  • Facilitate and direct internal Visa support areas in response to specific client requests and ensure the smooth project delivery in the areas of risk, marketing, product, operations and innovation
  • Co-ordinate as well as present regular business and industry updates to the client, delivering thought leadership and global best practices around payments to educate our clients, and present opportunities aligned to their business strategy in addition to providing customer insights
  • Manage, monitor and deliver financial performance metrics which contribute to the Country performance.

Qualifications

  • Minimum 10 to 12 years of related sales and account management experience in the technology industry or similar experience in consulting
  • Track record of achieving results that have a positive impact on business performance
  • Excellent verbal, analytical and written communications skills in Khmer and English
  • Possess the ability to establish effective client relationships with all levels of including executive management
  • Demonstrated experience of constructing strategic account plans and successfully executing against them with a collaborative mind-set
  • Commercial acumen and astuteness
  • Excellent negotiation and influencing skills, proven track record of successfully pitching business partnership ideas
  • Proven track record of excelling with partners / clients/ customers
  • Self-starter with exemplary organisation and issue resolution management skills
  • Significant stakeholder management experience with a demonstrated ability to manage and grow cross functional relationships and connect stakeholders

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

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Visa

Leading global payment solutions

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