Head of Credit Risk


Melbourne, Victoria, Australia


Payment Service Providers / Risk + Compliance

Jan 11

At Zeller , we believe that businesses of all sizes deserve better financial and payment products and services.

Founded in Melbourne in 2020 and backed by leading VCs, Zeller is a collective of experienced payment and tech industry professionals who are aiming to redefine business banking and the way Australian businesses get paid by their customers. With an exciting roadmap of innovative new products under development we are building a high performing team to take on the incumbents.

If you are passionate about innovation, thrive in fast-moving environments, love a challenge, hate bureaucracy and can’t think of anything more exciting than disrupting the banks, we’re putting together a team you might want to join.

As the Head of Credit Risk you will have a unique opportunity to shape Zeller's Credit Risk strategy, function and capabilities and risk appetite.

You will be responsible for the build of our Credit Risk Operating Model alongside our Strategy, Product, Operations and Data Science teams.

You will be highly collaborative and willing to challenge the status quo in our approach to credit scoring and underwriting, while having a strong track record of understanding what good (and bad) credit looks like. You should be passionate about fixing the current flaws that exist in business lending and challenging assumptions in incumbent business models.

On Any Given Day, You'll Be

  • Responsible for Zeller-wide oversight of and leading the strategy for Credit Risk;
  • Building Zeller’s credit risk policy and ensuring that Zeller’s risk positions are appropriately rewarded;
  • Implement and monitor first line defence strategies to determine credit and fraud risk.
  • Developing our credit risk assessment of potential clients, both at the initial stage of the credit risk decision and also ongoing during the lifecycle of each loan;
  • Building, leading and managing an underwriting team for credit structuring, decisioning and verification;
  • Actively driving ongoing process improvement including improving credit quality and increasing automated decision making - to ensure that we are ready and able to scale rapidly;
  • Ensuring the operation of effective credit risk management processes and controls across the business to maintain credit decision quality and credit approval limits (e.g. policy waivers trends, rules engine outcomes, DLA decisions/mitigation, quality results);
  • Providing sound, high quality recommendation to management on complex applications.
  • Leading the monitoring, measuring and reporting on the status of the portfolio along key credit metrics;
  • Working with Zeller’s data scientists to: Perform probably of default modelling to make informed appetite and policy decisions; utilise complex proprietary and third party data to identify and investigate developing trends and draw insight and hypothesis from data; and use hypothesis-led analytics to understand and assess risk strategy performance, and formulating enhancement initiatives that generate business and customer value.

A Bit About You

  • You love challenging the status-quo - particularly in the decisioning and underwriting disciplines;
  • You’re open-minded to novel models of credit scoring -- less reliant on historic financial statements, but rather credit scoring on the back of real time performance metrics and use of tools such as machine learning;
  • You understand the value of data and modern technology architectures to avoid legacy ‘traps’ and assumptions;
  • You hold the concept of product and design ‘simplicity’ in the highest regard;
  • You’re able to continually balance speed, perfection, functionality, cost and design;
  • You have a willingness and ability to oscillate between and balance; ‘leadership’ with ‘getting your hands dirty.

Your Experience, Expertise And Skills

  • You will likely have a background in SME lending, challenger banks, and other disruptive fintechs, and be person who has practical experience in developing risk scorecards and automating underwriting processes will also have a head-start;
  • Previous experience in bank or non-bank financial institution lenders is a must; small business lending experience is a significant advantage;
  • You’ll have demonstrable and extensive experience in a risk management role in financial services, coupled with deep experience lending across a wide range of products coupled with well-practised proven Risk and Credit knowledge;
  • Product credit risk strategy across unsecured and secured lending - from business loans and lines of credit through to chattel mortgages - comes as a second nature;
  • You’ll have experience working in Cards (i.e., debit, credit), as well as Payment schemes and/or card management systems;
  • Your strong commercial acumen, influencing skills and stakeholder management to drive business outcomes will be one of the keys to your success in this role;
  • You’ll have a strong understanding of the regulatory environment and liaise with the Risk, Compliance and Legal teams to ensure the business meets legal and compliance requirements;
  • Understanding of credit scoring / credit bureau processes is a must, as is underwriting experience or a strong understanding of the underwriting process.

The 'nice to haves' (but not a must!):

  • Experience in working within a high-growth environment
  • Experience in SQL, Python, R, MatLab
  • Understanding of Machine Learning principles

What’s in it for you?

Zeller offers a balanced, progressive and supportive work environment - with a competitive salary package, including equity from an early stage.

With competitive parental leave and other benefits on offer, now's the time to join our rapidly growing team with opportunities to develop your career - wherever your passions and skills take you.

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