Manager, Product Delivery

Mastercard

Seoul, South Korea

Full-time

Payment Networks & Schemes / Delivery

Jan 14

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Delivery

Overview

This Manager, Product Delivery role is responsible for the delivery and implementation of EMV related projects within the respective division. Working cooperatively with numerous internal Mastercard functions, this individual is critical to the successful deployment of Mastercard EMV and contactless technology within the AP region.

Role

  • Establish customer delivery support for Mastercard EMV, Paypass, NCF, mobile payment and EMV based technologies across the Asia Pacific region.
  • Work with the Asia Pacific Customer Delivery teams and customer representatives to deploy related products and technologies.
  • Assist with support to respond to RDI/RFP and other business opportunities as it arise
  • Assist the customers and Mastercard with any Mastercard Chip related projects including educational seminars for both external and internal customers. Join any sales calls together with Mastercard Asia Pacific representatives where a Chip/EMV Subject Matter Expert is required.
  • Work with the Mastercard Vendor alliances to ensure appropriate support and services are being provided the customers and assist where necessary to facilitate testing and type approval services.
  • Work closely with the vendors involved in the development of the product solutions testing and type approval services to ensure Mastercard requirements are met. Work with the Mastercard Chip Product team and independent test labs to support vendor product certification.
  • Provide consultancy and project management for EMV, Paypass (including mobile) and other EMV technology related projects to be implemented in Asia Pacific.
  • Work with customer banks to meet their system / business needs and project timeline
  • Work closely with vendors in the implementation process to ensure smooth delivery of the project
  • Provide necessary training to the banks and vendors to support implementation.
  • Managing the infrastructure requirement for Mastercard Chip/EMV project implementations for the Asia Pacific region. Typically, tasks include:
  • Manage and support products (including EMV and Paypass) interoperability issuers’ resolution.
  • Manage and support the issuing and acquiring testing certification requirement and communication channel with various internal system teams
  • Liaise and support key management service implementation and communication channel
  • Where requested by Mastercard, provide pre-sales and post sales technical support for Mastercard customers, including activities such as training workshop, customer implementation/integration support and problem resolution.

All About You

The ideal candidate for this position:

  • Bachelor’s degree or equivalent work experience required.
  • Understanding of Mastercard products and services, with strong and proven experience in the payments industry and deep understanding of EMV and contactless applications.
  • Ability to identify issues before they develop into problems; proactively resolve issues directly or through escalation to appropriate partners.
  • Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients simultaneously.
  • Understand customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.
  • Experience working across multiple levels, functions and regions; able to clearly communicate complex technical and business information in an easy to understand manner; able to effectively deliver messages both verbally and in writing
  • Strong project management capabilities - strategic, highly organized and able to attend to critical details

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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