Principal, Innovation Consulting


Sydney, New South Wales, Australia


Payment Networks & Schemes / Technology

Jan 19

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Principal, Innovation Consulting

Team Purpose – Digital Labs

¥ Mastercard Digital Labs is a leading edge global innovation practice, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes. Locally Digital Labs APAC delivers engagements with household brands across the region in English, Japanese and Mandarin.

¥ Digital Labs supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges.

Principal, Innovation Consulting ¥ This role within Digital Labs is to act as the APAC regional innovation consulting lead for product co-creation engagements with Mastercard’s customers and partners in the industry that use or are interested in using mastercard products including issuing banks, acquiring banks, large merchants, airlines and Fintechs as well as internal stakeholders alike.

¥ This role is a key customer focused role for Digital Labs which requires a confident, innovator with a track record in product development/go to market as well as a deep understanding and experience in three core disciplines – ideation methodologies, rapid prototyping and design sprints and agile product management.

¥ This person will be a lead advocate for innovation within the Mastercard customer base, serving as one of the faces of Mastercard Labs externally in Asia Pacific & globally.

Questions To Consider

¥ Are you passionate about product innovation and want to the best work of your career with some of the world’s biggest brands to create innovative product prototypes & run programs to improve their innovation culture and methodologies?

¥ Are you a world class product strategist/product manager with a passion for technology innovation, agile prototype development and new product design?

¥ Does playing a key playmaker role in supporting teams who are innovating and developing leading edge technology solutions excite you?

¥ Have you the capability to think on your feet, be hugely creative, cajole, encourage and negotiate all at the same time?

¥ Do you get excited about playing a major role in rolling out new products in new markets at light speed?

¥ Maybe you have experience in managing cross functional, diverse sprint teams in mature and emerging markets ?


¥ Own the execution and successful delivery of multiple customer engagements for Digital Labs teams in Australasia, China, Singapore and Japan which will include innovation consulting, execution of innovation culture programs and delivery of Mastercard innovation products across the entire Asia Pacific Region.

¥ Muck in with the teams when needed in activities such as envisioning / ideation, product planning, issue resolution, action planning, assumptions testing & product prototyping as well as requirements gathering.

¥ Help create new innovation tools and templates & collation of existing best in class methods to create standardized methodologies & practices for rapid innovation.

¥ Support client events, using best practice processes and techniques in the area of design thinking, ideation methodologies, agile development design sprints and rapid prototyping and in agile product management.

¥ Lead small teams and large groups of professionals with multi-faceted skills sets and different motivations/ agendas to create new product innovations.

¥ Contribute to the development of new LaaS innovation programs and products and the enhancement of existing LaaS innovation methodologies that can be delivered to customers.

¥ Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the LaaS team to develop product prototypes that would be relevant to the customer base.

¥ Explore and support development of Mastercard Digital Labs’ relationships with external parties such as other innovation entities, Labs organizations, and colleges/universities.

¥ Be an ambassador for Digital Labs taking part in various speaking and promotion events at major conferences evangelizing exciting new products and commenting on recent trends in the industry.

¥ Own a P&L for Digital Labs in Asia Pacific, work with senior stakeholders internally and externally to influence, shape and grow the market for our innovation products and services.

¥ Give periodic business updates to the executive teams in Singapore, Sydney and Dublin

All About You

Knowledge / Experience Preferred

¥ Demonstrated experience in product innovation and consulting.

¥ Be experienced in the product development process especially agile & design thinking methodologies.

¥ Ideally have some experience in facilitating agile teams —with experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming and requirements gathering/definition.

¥ High energy, can-do attitude, very strong sense of ownership and desire to succeed with commensurate analytical and strategic skills.

¥ Executive-level presentation skills—must have persuasive “presence” and ability to effectively communicate technology to business people and business to technology people

¥ Understanding / experience of innovation frameworks and practical technology application experience.

¥ Payments technology knowledge or experience in the industry would be a huge advantage

¥ Sales, managing a P&L and experience in opening up new markets is desirable.

Skills / Abilities - Desired

¥ Organized, with an ability to manage teams in environments where clients agendas are not clear and the obvious solutions are not always the most appropriate.

¥ Leadership skills—must be able to influence others and navigate complex relationship scenarios & must be able to influence others without direct reporting relationships.

¥ Will value and promote having strong processes as a way of achieving consistent, high quality, repeatable results.

¥ Experience in management consultancy, product owner or scrum-master roles would be very relevant

¥ Experience in any prototyping/design tools (Photoshop, inVision, Marvel etc) or user testing methodologies would be highly desirable

¥ Ability to act effectively as a brand ambassador

¥ Excellent verbal and written skills.

¥ Sales and business development skills.

¥ Willingness to travel

¥ Work Location – Sydney

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume



Connecting Everyone to Priceless Possibilities