Senior Visual Designer

Athena Home Loans

Sydney, New South Wales, Australia

Full-time

Neo Banks & Digital Lending / UX + Design

Jan 21

Meet Athena, the Home Loan Wrecker

The big banks are definitely having a lend…Locking borrowers into a life sentence, charging them for sneezing, and giving 0% interest in treating customers like people. We know, we used to work for them. Enter Athena, the Game-Changing Goddess of Good Stuff.

Athena Home Loans launched in 2019 to help Aussie borrowers save money and pay down their home loan faster. Customers switching to Athena are saving ~ $61,000 over the life of their loans. Since launch, Athena has settled over $5.68b in home loans, and saved borrowers over $649m in interest savings – and grown to become one of Australia’s largest fintechs.

93% of borrowers want to pay their home loan faster, but only 1-in-5 think their bank wants them to succeed. Legacy lenders are failing borrowers in meeting this challenge. Athena designed the mortgage experience from the ground up to deliver on this mission. And it is having an impact – 80% of Athena’s customers are already ahead.

Borrowers are sick of loyalty tax, where new customers get great rates and existing customers see theirs creep upwards. Loyalty tax has grown to over 50bp, costing borrowers billions. In an Australian first, Athena promises to never offer new customers a lower interest rate than existing customers with Automatic Rate Match.

Only 7% of home loan borrowers refinance each year. The majority could get a better deal. Legacy lenders use complexity as a superpower: too hard, too slow, too little transparency, too much small print. Athena’s innovative digital platform has been designed to eliminate these barriers.

Athena has built Australia’s first cloud-native home loan platform, covering the full value chain to acquire, originate, service and fund residential mortgages. Fintechs targeting mortgages are typically only focusing on a narrow layer of the value chain (e.g. originations), then handing back to legacy bank systems. By tackling the full stack, Athena aims to cut the cost of running a mortgage business by 70% vs. legacy players, providing sustainable advantage.

Athena has raised $200m in equity funding to date in four funding rounds from leading investors including AirTree Ventures, Apex Capital, AustralianSuper, Hostplus, Macquarie Bank,Square Peg and Sunsuper,.

Customer feedback has been phenomenal. On Trustpilot, Athena has the highest rating of Excellent, with a score of 4.6/5 from almost 800 reviews. NPS is +92, exponentially higher than the Big 4 average NPS of +2.8 and bank industry average of +8.2.

Role overview

Our designers at Athena play a crucial role in bringing people together to inspire the best experiences and champion the people who use our products! Voted 2021 Most Innovative Company and Certified B Corp, we’re all about bringing real financial wellness to Aussies, helping them rewrite their future stories.

Our team is about:

  • Designing and making experiences that consider people, process and platforms.
  • Designing both functional & delightful experiences that solve problems and serve the needs of people across our website, application, tracker, customer web and app platforms (to name a few).
  • Owning customer outcomes, uncovering and sharing meaningful measures and taking actions that uphold customer satisfaction.
  • Deeply understanding customer problems and needs.
  • Creating brilliant strategies and executing creative designs across our e2e journeys.

As the Senior Visual Designer (Product), you are responsible for the design and execution of visual elements, harmonising the functional needs of users with emotional values of design to craft valuable experiences with visual expressions that are representative of the Athena brand.

You’ll play a hands on role in the delivery of project activities, driving and facilitating workshops, presentations and feedback sessions. You will share your deep knowledge and understanding of design fundamentals to help articulate and create context of our design vision to team members and stakeholders.

Your team will look to you for:

  • Sharing your deep knowledge of UI design fundamentals and the role it plays in creating beautifully thoughtful products and experiences.
  • Your understanding of design systems and the role they play within teams and products.
  • How to translate and evolve our brand across our products and customer experiences.
  • Articulating context and framing a vision through designs, prototypes and visual assets.
  • A conceptual approach to your designs that ensures our brand, products and experiences continue to be a game changing.
  • Guidance and new perspectives to design, being aware of current and emerging trends and technology to help push Athena’s experience forward.

What you’ll be doing:

  • Craft beautiful, delightful and visually engaging product experiences that create value for Athena and our customers.
  • Leveraging the foundations we’ve built to continue to grow and evolve our design systems, as well as identifying areas of improvement; including documentation and ways of working and use with in teams throughout the business.
  • Support and guide the Athena brands visual expression throughout all our products.
  • Working closely with the engineering team to understand feasibility of designs from a technology perspective and ensure quality of everything we ship.
  • Working closely with marketing and aligning on all brand activities and how this guides what we do across all our products.
  • Participate in small research studies to validate hypotheses, elevate customer needs and facilitate evidence-based decisions.
  • Communicating the context and intent of the work (demonstrating strong rationale through various artefacts as needed e.g. prototypes, handoff specs, visual designs etc), facilitating effective feedback and critique opportunities.
  • Contributing to or leading, strategic initiatives that elevate design across Athena.
  • Understanding big picture thinking. Whilst the detail is everything to you, designing experiences that use wider perspective is important to build a great customer experience.
  • Contributing to how we design at Athena; helping improve our tools and process, bringing new thinking and ideas and ways of working to the team.

We would like you to:

  • Have 5+ years professional design experience with a strong focus on visual / UI (you may have had another title like UI designer, visual designer, digital designer.
  • Be highly developed design skills with a strong portfolio showing both your aesthetic, approach and outcomes/impact
  • Have excellent verbal and written communication.
  • Have a deep understanding of design tools and systems (Figma etc.).
  • Have experience collaborating in multi-functioning teams as a senior visual designer.
  • Have a good understanding of motion and interaction and the role it plays in bringing our brand to life.
  • Comfortable with a degree of ambiguity, contributing to the definition, planning and execution of work as required and in partnership with other teams, Designers, Product Owners, Product Managers and Engineers in an Agile environment.

It would be awesome if you had:

  • Motion / 3D skills or experience.
  • Illustration skills.
  • Experience working with brands across multiple digital platforms and experiences; website, native app etc. Experience working in agency / design studio environments.

Our team sits within the Product group and the role reports to the Design Director. The role is hands-on and while not formally a people leadership role, you will have many opportunities to work alongside, guide and mentor other designers on the team where needed.

Things you’ll love about working in the design team at Athena:

  • Autonomy to own design problems end to end, see your solutions delivered and out in the wild.
  • Smart passionate people, close colab and working relationship with Product, Engineering, Design, Ops and of course customers.
  • We love great design, our founders and leaders are strong advocates for design from the top.
  • We’re more than a fintech start up - we’re a scaling business with room to learn and grow. We’ve got loads of backing, ground breaking projects and thinking in the pipeline to make it happen.

Benefits & Perks

  • Extra 2 days (Life) leave per year to spend it how you wish
  • Flexible and casual working environment
  • Ability to work from both home and office
  • Focus on support and training
  • Fantastic team culture with monthly events

You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team. Be great, be you, play nice.

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.

Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.

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Athena Home Loans

The Game-Changing Goddess of Good Stuff. Athena is helping Aussies pay off their home loan faster.

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