Director, Visa Consulting & Analytics


Sydney, New South Wales, Australia Remote


Payment Networks & Schemes / Data + Analytics

Jan 23

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Role

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations, and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Director to drive business development activities and lead VCA engagements for our clients in Australia and New Zealand, enabling portfolio growth, speed to market and improved profitability across their payment businesses.

This Director role holds dual accountabilities and will lead the newly formed Portfolio Optimisation practice within VCA for AuNZSP in addition to providing primary management of the pipeline of VCA Consulting and Managed Services engagements for ANZ Bank Australia.

Potential projects may run concurrently and could include advisory and program delivery elements across a range of domains, such as, portfolio management, digital solutions, lifecycle marketing, product design and commercialisation, payments strategies, and optimisation of client customer experience and supporting processes. 

The Director will be responsible for supporting business development opportunities and leading client engagements. On the business development side, the Director will work closely with Visa’s Client Relationship Management teams to identify opportunities to assist issuing and acquiring clients through VCA solutions and services. This will entail client account planning, needs discovery and scoping, proposal development, sales support, and project setup and initiation. 

The Director will also be responsible for project execution, leading small teams of cross functional resources internal to Visa as well as external resources (from the client or third-party research or consulting firms). The Director will structure the engagement to ensure client objectives are met and lead the execution of the work required to develop interim and final deliverables. Typically, this will involve the Director interacting with the client team and internal staff, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

The Director will have the unique opportunity to see opportunities all the way through the entire lifecycle, from initial opportunity identification to project execution and delivery.

The full range of responsibilities are detailed below:


On a project-by-project basis:

•   Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, draw input from clients, local client relationship managers and functional teams

•   Oversee project setup including contracting documentation, team recruitment, stakeholder engagement, interview guides and client data requirements

•   Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information

•   Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities

•   Collaborate with data science team members to leverage advanced data analytics capabilities

•   Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and resolving complex problems that emerge

•   Identify solutions and recommendations that address client objectives and result in performance improvement, leverage relevant VCA methodologies, frameworks and global best practices

•   Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

More generally:

•   Identify and surface opportunities for client projects and submit for inclusion into account plans

•   Create, develop and maintain VCA intellectual property and contribute to the enhancement of VCA offerings

•   Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.



Having already accumulated a variety of experience, you will be familiar with the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Deep experience in consulting, corporate strategy, or business management

• Deep experience in managing complex projects

• An ability to identify new opportunities for client engagements based on their expressed and inferred needs, as well as the ability to translate this into compelling proposals

• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigour

• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organisation

• Excellent detail orientation in creating client-ready deliverables, ensuring the highest level of quality/rigour in reports and data analysis

• Excellent presentation skills, including strong oral and written capabilities

• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently

• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data

• Strong commercial acumen, with experience in working on business/value cases that prove ROI

In addition, you will ideally bring the following:

• 10+ years of work experience post University

• Experience in payments or retail banking industry

• Experience in customer experience design (using human centred design and design thinking)

• An understanding of statistical analysis, modelling, scoring schemes, etc.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

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Leading global payment solutions