Manager, Business Analyst

Mastercard

Kuala Lumpur, Malaysia

Full-time

Payment Networks & Schemes / Data + Analytics

Jan 26

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Business Analyst

All About The Role

Make an Impact as a Managing Consultant, Specialized Product Delivery (SPD), Advisors Client Services

Skills

Advisors Specialized Product Delivery is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by

  • Project management and delivery of new and complex products/platforms and services to market smoothly and efficiently

Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan

  • Acts as the knowledge expert on new and complex products and the most effect means of delivery
  • Development of delivery resources that articulate all assets and functions to be coordinated
  • Strengthening client’s internal skills, knowledge and experience in critical areas

As a Managing Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

In this role, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients

Your Responsibilities

  • Leads assigned delivery projects to ensure contractual objectives, delivery on-time and revenue goals are met
  • Acts as central point of contact for customers and/or Mastercard customer representatives
  • Conduct platform demonstration and training sessions
  • Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions
  • Assist clients with platform customization
  • Assist clients with developing dashboards and performing analyses
  • Demonstrate a clear understanding of customer needs and impact of SaaS on the clients business
  • Expertise in transforming data into insights and visualization, with an ability to deliver and support decision makers using the insights
  • Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
  • Support troubleshooting of problems and issues; recommend processes to improve platform adoption and usage
  • Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
  • Leverage FI industry expertise to identify and recommend use cases to generate concise insights for solving key client business issues
  • Represent the voice of the customer and influence the product development roadmap

All About You

  • Experience in delivery of high value strategic, enterprise and or market level initiatives across the financial services sector, including examples of adapting program scope / deliverables to increase or maintain program value
  • Able to evidence extensive practical knowledge of the successful delivery of strategic roadmap, PMO, business analysis, service improvement and transformational change methods, frameworks, tools and processes
  • Proven experience in working in Project Management on a large scale, applying client engagement and operating efficiencies, demonstrating value add to clients, providing and building knowledge capital, training and building teams
  • Leverages deep knowledge of all the Mastercard Data & Services capabilities and how they fit together to create customized & relevant solutions for clients
  • Excellent interpersonal skills, and experience of building effective internal and external relationships with proven ability to work with both business and technology stakeholder; strong writer, presenter and speaker, comfortable and effective in C-level meetings. Credible & persuasive able to deliver difficult messages with sensitivity
  • Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
  • Enthusiastic and authentic leader with the ability to inspire others and create a collaborative culture of teamwork, accountability, open communication, and organizational effectiveness
  • Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Client Services as a sought-after partner

All About Your Education & Skills

  • Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred
  • Fluent local office language and English required, other languages desirable
  • Financial Services industry domain knowledge – a proven understanding of key concepts, metrics, business terms and business processes appropriate to the financial services sectors
  • Comfortable with significant client interaction and interest in building relationships
  • Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
  • Willingness to travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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