Senior Manager, Contactless and Urban Mobility Programs




Payment Networks & Schemes / Technology

Jan 26

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

It all starts with a simple question: how can we make every consumer’s journey faster and easier?

In an era where time is the new currency for consumers - getting around is not just a matter of how, but how quickly and how easily. Our team sees a future in which payment credentials can do more than just pay, it could be a digital key, ticket, fare, or boarding pass. We work with city planners, regulators, urban mobility operators and solution providers to make this vision a reality.

Our team have a suite of framework and services including Visa Mobility and Transport Transaction framework, Visa Ready for Transit, Visa Developer Platform, Visa Offers Program and Visa Token Service to draw from, to help companies customize a solution that fits their unique customer needs. For instance, the APIs available through the Visa Developer Platform could be used with a rewards program to provide eligibility access rights to exclusive offers and benefits or provide predictions for customer wait times at merchant location based on Visa’s transaction intelligence.

And contactless EMV remains the foundation of everything we do.

What a Senior Manager, Contactless and Urban Mobility Programs, does at Visa:

  • Chip and Contactless Product Technology Development and Support
  • Maintain a roadmap on the evolution of Visa’s chip/ contactless specifications and mandates
  • Collaborate with global and regional stakeholders to meet the roadmap milestones
  • Work with internal and external stakeholders in ensuring that the readiness of the chip ecosystem to support any Visa chip-related initiatives
  • Ensure that our clients are compliant with Visa’s business rule and technology mandates
  • Introduce and educate internal stakeholders and clients in understanding current and new chip and contactless technologies
  • Development and ongoing maintenance of country specific chip and contactless solutions like NCMC in India, Offline Payments in Philippines, and India etc.
  • Support the multi-year rollout of the upcoming EMVCo common contactless kernel
  • Urban Mobility Implementation
  • Lead the rollout of Urban Mobility Programs in the following countries – Australia, India, Japan, Korea, Philippines, and New Zealand
  • Analyze problem trends and work with local and global SME in devising long term solutions

Why this is important to Visa

With heightened consumer anxiety over commuting in recent times and the challenges in practicing safe social distancing and limiting interaction on journeys – forward thinking transportation providers will be more important than ever in getting cities safely back to work, driving economic growth, and planning for the future of urban mobility.

Visa has the experience and expertise to help cities and transportation agencies accelerate their intelligent travel solutions. In the Asia Pacific region, Visa is involved in over 80 Urban Mobility projects that look to enable or expand contactless payments in their transportation systems and is currently helping several cities to accelerate their contactless capabilities—so that customers can enjoy an expedited payment experience when riding the public transport. As we support the immediate recovery of urban mobility around the globe, Visa is committed to improving fare collection systems that benefit the long-term health of cities through reliable, safe, and convenient payment options. You, in your role, will be a key contributor to take this vision forward.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


What you will need:

  • A minimum of 10 years’ experience in payments or related industry
  • 3-years of in-depth experience working with EMV Chip technology
  • Good understanding of payment networks or payment processing systems
  • Be self-motivated, and demonstrate the ability to influence and communicate effectively across functional lines to ensure all participants and stakeholders deliver as planned
  • Experience in delivering quality product integrations within scope and on time
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills, interpersonal and presentation skills, and the proven ability to influence and communicate effectively

What will also help:

  • Believe passionately in the transformative power of technology in the world
  • Have a proven track record implementing innovative systems
  • Can track/manage concurrent projects to different schedules and timelines
  • Can clearly articulate and document requirements to client stakeholders of various levels and abilities
  • Have an open mind to understand existing, emerging, and future technologies for payments
  • Prior experience in the Urban Mobility Payment space

Projects you will be a part of:

In this role, you will oversee the rollout of contactless and Urban Mobility programs in the region working with internal and external stakeholders. From providing program management and high-quality implementation support, you will cover a range of existing and new product functions and support the rollout of some of the large-scale contactless and Urban Mobility Programs in the region including key markets like Australia, India, Japan, Korea, Philippines, and New Zealand. You will also work with the vendor partners to ensure that the overall industry is ready to deliver solutions required by our clients and Urban Mobility Operators.

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Apply Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume



Leading global payment solutions