Customer Success Manager


Sydney NSW, Australia


Payments/Banking as a Service / Sales

May 19

This job is no longer accepting applications.

If you’re a customer of some of the largest digital global banks, then you’ve probably interacted with our platform and didn't even know it! We are Mambu - SaaS FinTech Unicorn on a mission to revolutionize financial services globally. Your reward if you will join us? A mark on a product used by millions of people!

Meet your team

The Customer Success team is responsible for establishing and nurturing long-lasting relationships with Mambu customers.

How you contribute:

  • You’ll be accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction, making sure our customers get the most out of our product and meet their business needs
  • You’ll maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency
  • You will develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers
  • You will work with product management to surface customer requests and help translate customer feedback into product requirements

What you’re bringing to the table:

  • You have ideally 7+ years of experience in a customer focused, account management type of role in the Banking/Financial Services Technology space with proven record of successfully managing long-term account relationships at all organisational levels (C level, IT, Operational)
  • You have recent experience in a business based on Software-as-a-Service (SaaS) products and services across APAC
  • You have a consistent track record of achieving targets and goals, preferably in a sales (farmer) setting

You’re more than your job description:

  • You have proven ability to work across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
  • You’re an excellent communicator both in English and other native languages (added advantage)
  • You have the ability to work across geographic and cultural boundaries
  • You’re not satisfied with what’s already available and have the ambition to revise and improve things in the name of progress

Your future at Mambu

We are a diverse group of Mambuvians, and we are growing fast across 30 countries and 6 continents (not enough banks on Antarctica!). Our eyes are on the future, and we believe we can achieve our mission together by working agile, harnessing the latest technology and having a positive impact for future generations by improving the environment we are in.

Mambuvians own their career growth, but we like to celebrate our successes together. We’ve got your back on your health, body and mind. Whether it’s our flexible hours or locations, or our 4-day work week over a 3 month period. You work 4 days a week, but get paid for 5!

As a member of the Sydney team, you will have access to:

- 25 days of annual leave Generous annual health insurance allowance

- Wellbeing: ClassPass membership for gym visits and group exercise classes

- In the office: coffee, tea, snacks

- Training & development personal budget 

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