Senior Systems Engineer


Sydney, New South Wales, Australia


Merchant Acquiring & POS / Technology

Feb 16

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

The primary purpose of the Corporate IT function at Tyro is to provide outstanding service to Tyro employees and support the successful operations of the Corporate IT department.

What You'll Be Doing

  • You'll be taking charge within a Level 3 support infrastructure environment where you are an expert of deployment across Microsoft 365 and Azure.
  • You'll be responsible for systems and applications including project implementation, ticket escalations and support services, which requires you to take ownership for delivering fantastic support and complex technical implementations on time, to ensure the management of operational handover is seamless.
  • You'll get the opportunity to be hands-on with projects in this role and play a critical goal in successful delivery.
  • Ongoing development of the team is important and you'll get to play a role here too. With your natural mentoring skills, you will also coach and assist other members of the team through technical leadership and guidance.
  • Be responsible for a broad range of implementation activities, including configuration, demonstrations, design workshops, documentation, testing, report development, training, data migration, knowledge transfer, UAT support, production go-live, hyper-care, and transition to the support team.
  • Highly developed interpersonal skills with the ability to engage with and present complex technical IT concepts and methodologies to technical and non-technical stakeholders and decision-makers at all levels
  • Work with internal business units to consolidate, rationalize and improve the current offerings in use.

What You'll Need

  • Significant technology industry experience with predominantly an infrastructure and workplace focus.
  • Strong written and oral communication skills and an ability to effectively communicate with and influence technical and senior non-technical audiences
  • Proven experience delivering transformational change in infrastructure and the workplace.
  • Strong technical knowledge of server operating systems.
  • Significant experience in on-premises and cloud-based technology solution design
  • Versant with cloud SaaS and PaaS technologies in Azure
  • Experience integrating Microsoft Security and Identity capabilities with AWS and other vendor SaaS products
  • Microsoft federation experience
  • Experience designing, integrating, and managing complex infrastructure solutions
  • Ability to provide technical system solutions, determine the overall direction and provide recommendations for complex technical issues
  • Advanced experience with Microsoft technology stack including Active Directory, Azure Active Directory, Group Policy, PowerShell scripting, and Endpoint Manager.
  • Experience with large scale cloud migration programs covering MS Teams, OneDrive, and SharePoint as replacements for legacy on-premises file sharing and intranet portals.

Perks & Benefits

We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!

Our Story

Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.


Wow the Customer - We love our customers and we want them to love us too.

Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.

Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"

Stay Hungry - We ooze passion and determination and we play as a team to win.

Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.

Privacy and Submitting your Application

By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy ( ) and Privacy Statement & Consent for Job Applicants ( ) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.

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