Customer Success Representative
Who We Are
Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender.
We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well.
We've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year.
Our ambitions are huge and we've only just begun...
What will you be responsible for?
As a Customer Success Representative, you will help customers realise their dreams with Plenti. You will work with customers to help them get a faster and fairer loan in a multi-channel environment. You’ll be taking inbound/outbound calls and replying to our customers' email enquiries and directing them through getting their new loan! You will provide customers with a personalised journey in securing a new loan with us. This is ideal for an ambitious and proactive person. With clear lines of progression through the business and an opportunity to develop a career in sales & relationship management
What type of background will make you successful?
- Display a high degree of empathy and professionalism while assisting our customers.
- Become an expert in all things Plenti and use this information to enhance our customer experience
- Ensure compliance with any regulatory requirements and Plenti best practice guidelines.
- Be a collegiate member of the team, helping out where possible and supporting your teammates.
This would be a great role for a smart, customer focused person who has hundreds of responses to "tell me about a time when you went above and beyond for a customer" - and who relishes in telling every story. No call centre experience is necessary so the perfect role to kick start your career in finance. There’s no weekend or late night hours, just 8:30am – 5pm Monday to Friday so you can balance work and life.
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can make it happen and share in the results and rewards.
If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business.
Flexible working arrangements? Celebrating wins together (and sharing the odd loss!)? Tick, tick. It's all part of a workplace culture that is hardworking but fun and supportive of our people and their goals as we work together to build Australia’s best lender.
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