Customer Care - G3 Payments Specialist


Hong Kong


International Payments / Sales

Feb 24

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

What You’ll Be Spending Your Time On

  • Handle inquiries from customers relating to operational procedures
  • Maintain a high level of customer service
  • Find creative solutions to customer issues
  • Maintain high level of knowledge of Payoneer products, services, and procedures
  • Commitment to meet department requirements like Service Level Agreements, performance metrics etc.
  • Communicate effectively with other departments to maintain customer satisfaction and meet regulatory guidelines
  • Assisting Payoneer associates in real time through live chat support

Is this you?

The Payoneers Are

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For This Role You Are Also

  • Positive communication and attitude
  • Adaptable and willing to embrace change
  • Detail oriented
  • Have strong written communication skills.
  • Able to work both independently and collaboratively with others in a service-oriented environment
  • Demonstrate strong analytical, multi-tasking, critical thinking skills

Have you done this kind of stuff?

  • Excellent command of written and spoken English - Must
  • Experience working in Payoneer Customer Service for at least 6 months
  • QA score over 80%, with independence level over 90%
  • Ability to work in a goal-oriented environment with high efficiency

Not a Must But a Great Advantage

  • Knowledge of any additional language: Spanish or Russian
  • Participated in projects/OJTs/buddy program

Who We Are

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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The digital payment platform empowering businesses around the world to grow globally.