Design Manager - Platform Services
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Who are we?
We are a tech company that exists to help business's start, survive and succeed. Our team is continually growing, inventing and disrupting conventions.
To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture that encourages your authenticity. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better.
You’ll be part of the Product function and responsible for designing innovative, forward-thinking customer experiences that people enjoy. The customer is at the centre of everything we do, and we’re always working to learn what they need from MYOB.
A day in the life of the Design Manager of Platform Services at MYOB
As a business we are focused on making things easier, finding new ways of doing things, kicking goals and being results driven, and our passion is shown by the love that we have for our work.
Providing customer experience expertise, this role will help develop a clear and coherent design strategy for MYOB and drive the design and development of MYOB’s end-to-end customer experience vision.
Your impact will scale through your team members by helping them achieve success in their roles and by coaching the wider business in the value and skills required to create great experiences for our users.
Your ultimate motivation is to craft an excellent end-to-end user experience across platforms and devices.
To be considered for this role, what do we need from you?
You will tap into your 10+ years design experience to deliver commercial outcomes for MYOB. Including:
Drive and deliver the customer experience vision
- Drive the experience vision for our acquisition, retention, growth and exit experiences for MYOB customers across a broad range of channels and touchpoints, including our website (myob.com), self-service portal, purchasing and billing experiences, customer communication channels, bank feeds, identity platform, and customer sales, service and support team interactions.
- Assist in maintaining a clear and coherent design strategy for MYOB and a long term vision supported by research, analysis and client feedback.
- Support and align MYOB’s internal employee experience for our front-line and back-office teams, and drive the vision for how they are supported by our CRM, customer communication platforms, and data and analytics capabilities.
- Enable and support MYOB’s platform teams to ensure the design and delivery of consistent experiences and extensible back-office capabilities across all touchpoints with consideration for all key market segments.
Lead a high performing team
- Build and lead a high-performing team of product designers, visual designers and service designers, ensuring they deliver to our commercial objectives
- Coach and mentor team members in their career development.
- Ensure team member performance through regular feedback, performance reviews and by recognising achievement and celebrating success.
- Communicate the strategic direction and vision of the organisation and help your team to understand their role in bringing that to life.
Build trusted relationships
- Collaborate with the Head of Delivery and Head of Product to provide strategic influence and vision to platform services.
- Develop positive and sustaining relationships with key stakeholders across MYOB
What else do you need to know?
It's all about results! We are a highly motivated, outcome focused team. We like to experiment and optimise our plans to meet our team goals and deliver on the business strategy.
We simplify, we collaborate, we find new ways to innovate, we set ourselves meaningful goals, then we smash them. We always look to have an impact in what we do. Your journey will be challenging and rewarding, with plenty of opportunities to develop your skills and capabilities.
If you want to work and collaborate where opinions are valued and your ideas can make a difference, come and join us at MYOB.
We are an equal opportunity employer and value diversity at our company.
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