Senior Scheme Operations Specialist




Merchant Acquiring & POS / Operations

Mar 8

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice for many of the world's top merchants. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Scheme Operations Specialist

In order to build a sustainable business, we, as a financial institution, need to know at all times what our customers are up to and whether this is in line with card network rules and our risk appetite. The Scheme Operations team will ensure our merchants are compliant with these regulations.

The Scheme Operations team is based in Singapore and works closely with its counterparts in Amsterdam, San Francisco and Brazil, as well as our Compliance department in Amsterdam. You will join a young and fast-growing team where a lot of processes are not set in stone. You are somebody who takes ownership, learns fast and has a critical mind as you are always looking for ways to optimize our risk-control efforts. Besides providing ongoing guidance to our Merchants, Onboarding and Commercial teams, you will also be in direct contact with the card networks, such as Visa and Mastercard.

What You'll Do

  • Develop and manage Adyen’s relationship with card networks in APAC.
  • Drive and lead discussions on card network requirements and procedures with internal and external stakeholders.
  • Take ownership of our operational merchant risk management with a focus on scheme compliance related risks.
  • Develop and iterate processes to monitor our merchant portfolio against card network rules.
  • Manage merchants’ data security incidents from a card network perspective.
  • Work closely with our Merchants, Account Managers, Card Schemes and other stakeholders to investigate non-compliance notifications from card networks.
  • Liaise with the Compliance team on relevant card network rule updates and provide ongoing guidance to our merchants and internal teams, including Customer Due Diligence, Sales and Account Management.

Who You Are

  • Previous experience with payments or card networks is a must.
  • At least 3 years of relevant experience with in-depth understanding of card network requirements in APAC.
  • You are detail oriented and organized.
  • You are a self-starter and have the ability to thrive in a fast-paced, dynamic environment with minimal supervision.
  • Solid people skills, specifically you will be able to collaborate with a variety of internal and external stakeholders and merchants from varying disciplines and cultures.
  • Possess sound judgment and flexibility in changing courses and solving problems swiftly.

Who We Are

Adyen is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Meta, Uber, Spotify, Casper, Bonobos and L'Oreal.

Our Diversity, Equity, and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to solve them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Even if you don't meet 100% of the criteria, Adyen encourages you to reconsider and apply. We look forward to your application.

Ready to meet us?

If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!

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