Planning & Activation Manager - Last Mile


Sydney, New South Wales, Australia


Merchants & Loyalty Programs / Strategy

Mar 8

  • Be an integral part of one of Australia's largest retailers in the Last Mile space
  • Deliver transformational projects and truly make your mark
  • Sydney location preferred, though open for the right candidate
  • Embrace flexibility and remote working

About The Role

This role will be responsible for developing, delivering and evolving our capability across the Last Mile Team with a goal of delivering exceptional customer experiences whilst meeting key operational KPIs and targets.

The role primarily supports delivery of initiatives within WooliesX agile structure and ways-of-working. Applying an Agile mindset, the role will work with the Last Mile squads and project teams to ensure activities are delivered as effectively & efficiently as possible.

Responsibilities Include But Are Not Limited To

  • Support the planning, management and visibility of all key Last Mile initiatives.
  • Lead and be accountable for delivery of key strategic programs across the Last Mile Tribe.
  • Develop sustainable ways-working, processes, and ensuring appropriate support material exists for key stakeholders starting with our internal Last Mile team, external partners and of course our store teams.
  • Manage modes of communication that provides stakeholders with a clear understanding of the breadth of activities being delivered through eCom.
  • Review initiative deployment plans including communication and team upskill plans and provide feedback in a consultative fashion to ensure plans are consistent and fit for purpose.
  • Build and maintain a capacity roadmap to all upcoming Last Mile related initiatives.
  • Work across multiple support teams & squads to ensure visibility of upcoming initiatives is maintained.
  • Report on capacity for change across our operational sites and channels.
  • There will be an expectation to travel to other Woolies offices/sites, such as Norwest, as well as partner locations on a regular basis.

Who We’re Looking For

The successful candidate will have:

  • Knowledge of or the ability to build an in depth understanding of critical eCom Systems.
  • An ability to work in an autonomous and self-directing environment.
  • Strong commercial acumen.
  • Strong management skills with an ability to communicate effectively, engage stakeholders, and influence outcomes. You will be capable of establishing yourself as a “leader” within the context of the activities you are involved with.
  • Despite having no direct reports, you will have strong influencing skills that enable you to ensure stakeholders and decision makers can make informed choices with a clear understanding of implications.
  • Naturally curious, with a friendly, engaging and flexible style.
  • Proven change management experience.
  • As an SME, you will be a confident coach with a willingness to educate others. You will willingly share your knowledge and actively seek to expand your knowledge base.
  • Ability to work in line with Stores Operations including nights and weekends where required.
  • Computer literate with a high level of analytical skills.
  • Detailed knowledge and understanding of in-store processes and procedures.
  • Experience in delivering initiatives/projects

Why you’ll love it here

In addition to this exciting role, these are some of the benefits we offer:

  • The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
  • An attractive remuneration package including base + super
  • Team member discounts at all of Woolworths businesses
  • Access to Australia's best rewards program
  • Flexible work arrangements

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via

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