Product Support Representative - Banking & Finance
Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? About the role: As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. What you will be doing: • Provides in-depth product support to FIS clients by resolving incoming inquiries. • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. • Documents customer information and recurring technical issues to support product quality programs and product development. • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. • Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. • Other related duties assigned as needed. What you will need: • At least 3 years of Prior banking or finance related experiences is required; personal banking experience preferred • Documents client information and recurring technical issues to support product quality programs and product development • Knowledge of FIS products and services • Strong analytical skills • Knowledge in programming, business analysis or implementation of software products • Organizational and time management skills required • Self-starter with proven ability to work independently • Extremely comfortable working with computers and a variety of applications • Excellent oral and written communications skills What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: • A voice in the future of fintech • Always-on learning and development • Collaborative work environment • Opportunities to give back • Competitive salary and benefits #LI-AR3
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Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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