Senior Workplace Experience Manager (APAC)

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there.
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Every moment matters at Coinbase, big and small. From the first conversation with a recruiter to the first tough moment, big project win, the empathy of a manager, how an office feels when you walk in, the sense of belonging you have. All of this is what we mean when we say employee experience. And while the Employee Experience Team doesn’t oversee all elements of employee experience, it includes key pieces (Workplace, Belonging), drives high-leverage projects (like remote-first enablement), and serves as a strategic partner to leaders across the People Team and enterprise. Everything we do and recommend is in service of making Coinbase the best crypto company to work for.

What You’ll Be Doing (ie. Job Duties)

• The face and driver of Workplace and Employee Experience programs in APAC: The person in this role will be an advocate, resource and connection point for all employees (both remote and in-office) within a designated region (+/- 5 time zones) potentially including the following…
• Operating as the single point of contact for regional office needs
• Acting as an ambassador for all of the Workplace and Employee Experience programs and initiatives
• Managing and acting as a strategic partner to stakeholders. Working closely with local HR and business leadership to support various programs and regional needs.
• Successfully design APAC specific programs and launch global Workplace and Employee programs in region: The person in this role will be responsible for contributing to design, planning and execution of Workplace and Employee Experience programs, potentially including office location support, all-company celebrations, and employee connections. For example...
• Acting as a program and/or project manager for various initiatives (offsites, regional events, connection programs, etc.)
• Contributing new ideas to improve programs, productivity, efficiency, and quality of service, including development and retention of program materials.
• Operationalizing Workplace initiatives and programs: The person in this role will be responsible for executing on the Workplace programs to ensure they operate day-to-day as intended, potentially including the following…
• Providing both onsite and remote support for Coinbase managed office locations
• Ensuring smooth onsite operational processes (e.g. site access, desk reservations, snacks and beverages, supply ordering, vendor management), addressing any site issues or concerns (e.g. HVAC, repairs and maintenance, janitorial) and coordinating with local property management teams
• Planning and executing both local and global social connection events

What We Look For In You (ie. Job Requirements)

• 5+ years of experience within Employee Experience, Workplace Experience, Office Operations, HR/People Operations or People Program Management
• Experience successfully organizing, executing, and tracking detailed projects and programs and relating them to the larger picture
• Experience supporting a distributed workforce, across multiple countries and/or time zones
• Proven track record of exceptional customer service and ability to build strong cross-functional relationships, especially with upper leadership
• Good written communication skills
• Self-starter; handles self with minimal supervision and is proactive
• Flexible in the face of organizational change and shifting priorities

This role is based in Singapore.

Position ID: P29375

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

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