Manager, Strategic Merchants, Market Development, Asia Pacific

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Strategic Merchants, Market Development, Asia Pacific

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Based out of Malaysia or Thailand, the role of Manager, Strategic Merchants, Market Development, Asia Pacific (AP) offers the successful individual the opportunity to join a highly motivated, fast paced team who achieve results through positivity and collaboration. The individual is responsible for driving sales preference for Mastercard across AP. This position requires a proactive, commercially pragmatic account manager with strong relationship management and influencing skills. The individual need to have the ability to operate across multiple opportunities whilst acting with a sense of urgency is essential.

Role

• Demonstrate an understanding of the client’s global and regional strategy, the organizational structure and opportunity pipeline through the generation and management of account plans, QBR etc
• Partner and manage cross functional teams including Data & Services, Cyber & Intelligence, Product and Marketing to create incremental revenue opportunities based on identified needs
• Coordinate fully with Market Development teams across the globe to share learning and experiences and bring insights to the team
• Leverage profitability modeling, financial forecasting and competitive analysis
• Take the lead on day-to-day customer interactions including handling queries, preparing data and communicating messages.
• Own specific relationships; acting as first point of customer contact
• Understand customer needs to identify sales opportunities and actively build/manage an opportunity pipeline across everything Mastercard offers in consumer payments
• Prepare presentations for internal and external management
• Ensure all reporting is prepared and delivered as required both internally and externally
• Support the Account Director and wider team as required, acting as delegate/cover as necessary

All About You

• At least 5+ years experience within the issuing, merchant and/or payments industry with a blend of Account Management and BD sales experience
• Comprehensive experience creating, executing and managing accounts
• Analytical skills – utilizing internal and external data to manage performance and support hypothesis
• Proficient in Excel and PowerPoint
• Payment industry and/or issuing/merchant experience
• A team player capable of coordinating resources across Mastercard’s matrix-based organization
• Act with a sense of urgency to get things done, proactive, curious to learn, and eager to crack complex topics
• Demonstrated track record of success with high levels of energy and self-motivation.
• Hands-on, execution-oriented, willing and able to drive progress of existing projects as well as planning the delivery of new activities
• Resilient, calm under pressure; organised and able to prioritise tasks appropriately
• Sense of humour; positive outlook; able to form rapport and good working relationships

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.