Associate, Merchant Operations




Platforms & eCommerce / Operations

May 26

This job is no longer accepting applications.

Get to know the Role:

  • As part of the SG Operations team, our work in the Merchant Operations team is extremely dynamic as we thrive in a fast-paced industry where we continuously realign business needs and seek opportunities to improve merchant experience.
  • You will also experience the excitement of running day to day operations and continuously seek to improve, streamline and achieve efficiency; while working closely with various business team such as GrabFood, GrabMart, GrabKitchen, GrabRental and GrabForBusiness.
  • If you enjoy problem solving for everyday business operations to enable Merchat Experience, this opportunity could be for you!

The day-to-day activities:

  • Manage and ensure smooth running of end-to-end merchant/client operations
  • Liaise closely with business lines onboarding of merchants/clients, to payment and collections 
  • Support roll out of product launches and strategic initiatives that affect operations
  • Collaborate extensively with stakeholders in different verticals
  • General project management and reporting
  • Monitor and manage third-party call centre supporting the team’s daily operations
  • Act as the voice of merchants and feedback internally to drive improvement on operational processes and merchant experience where necessary

The must haves:

  • Bachelor degree (any discipline)
  • Strong quantitative skills
  • Demonstrated ability to problem solve
  • Excellent communicator and good stakeholder engagement skills 
  • Ability to adapt to fast-changing, dynamic environments
  • Proficient in spreadsheets & slide-making (MS Office/ GSuite)
  • Proficient accounting knowledge is a plus
  • Python, SQL, R is plus

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