eCommerce Implementation Manager
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Why work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.
🎥 Take a look here what it's like to work at Tyro
As a Tyro eCommerce Implementation Manager, you will be overall responsible for the technical consultation during customer meetings, and help during the implementation of Tyro’s eCommerce products and solutions. You will be working closely with the Sales team to grow the merchant base and attend meetings (where required alongside Presales Engineer) with potential clients to determine technical requirements and ensuring that all necessary information is collected prior to the integration. You will also perform any product capability gap analysis based on customer requirements and assist the customer conversations on how best to address where applicable.
Additionally, you will provide Tier 1 (technical) support to merchants. You will also work directly with internal development teams. Partners to deliver technical specifications of bespoke requirements for the platform and feed these into the appropriate work streams.
Skills & Qualifications
- Deep technical understanding of web services/API’s and system integrations;
- Good project management and planning skills are key to excel in this position. Ability to manage the interaction between Product, Sales, Partners, IT Operations;
- Strong analytical skills and very practical approach in solving challenges
- Strong written and verbal communication skills, which means at Tyro: talk straight and clear;
- You are customer centric and feel at ease to speak in front of/with merchants.
Culture and Perks
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.
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