The Engagement Deployment Manager, as a member of the Enterprise Delivery Team, is responsible for the management and oversight of the technical deployment work stream for our large client engagements. Responsibilities include working internally with Fiserv Technology Services organization and product implementation teams as well as serving as a single point of contact for the client for all things technical. The type of engagements are typically 1) large, complex, engagements or 2) a portfolio of projects for a specific client. Complex programs are defined as multiple product implementations combined with software development, systems integration and data conversion, large-scale ERP/Data Warehouse implementations, or custom product development.
What does a successful Engagement Deployment Manager do at Fiserv?
The Engagement Deployment Manager is a technical program management role that works with both internal and external customers. In this key role, you will manage and have overall oversight responsibility for engagement level planning, coordination and delivery of technology infrastructure, network connectivity, and product integration deployment. You will have the opportunity to exercise your IT background, your experience with large multi-system implementations, and process improvement/organizational change.
What you will do:
- Formulates, gains alignment and executes on the deployment approach to achieve a successful outcome.
- Supports the Engagement Director in the creation of the engagement schedule for the deployment work stream putting mechanisms in place to set expectations and ensure on-going control of the environment build-out as it relates to the overall program.
- Directs deployment oversight activities (internal and external) to include enterprise status reporting, meetings, and readiness reviews.
- Communicates via a variety of methods to include but not limited to creation and execution of presentations in a variety of settings and to all levels in the organization (internal and external).
- Provides ongoing project management support in the form of identifying and managing deployment related issues, risks, actions.
- Manages Client expectations in terms of the deployment activities and artifacts within the enterprise solution delivery lifecycle.
- Collaborates with the Enterprise Solution Architect to ensure execution aligns with the end-to-end architecture design.
- Builds and fosters client relationships and seen as a single point of escalation for deployment activities during the implementation.
What you will need to have:
- Bachelor’s degree or equivalent experience
- 5+ years of IT experience with complex architectures with a focus on large systems implementation and deployments
- Experience in client facing consulting / professional services required
- Expertise with Microsoft Office Suite and MS Visio.
- Broad familiarity with the following disciplines: Networking, Systems Engineering, Program Management, and Infrastructure deployment (cloud preferred)
What would be great to have:
- Familiar with Software Development processes and the following technologies: Microsoft, SQL Server 2005/2008, COM+, IIS, Domains/Active Directory, .NET Framework, SQL Clustering, MS Message Queuing. Networking Technologies including TCP/IP, Firewalls, VPN, Load Balancing, WireShark, IPSec, NAT. IBM Technologies including AS/400 iSeries, PC/Server Hardware, Client Access. Internet/Intranet Technologies including browser based multi-tier applications, XML, XSLT, ASP.NET, HTML, JavaScript, SSL, FTP, Adobe Acrobat, Tomcat, Java, Web Services
- Six Sigma training
- Banking / Financial Services experience
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