Company Description
Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.
By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.
Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.
Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.
If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.
You're an individual.
We're the team for you.
Together, let's transform the way the world pays.
Job Description
Think you know us?
Visa Payments Limited is a division of Visa Direct, with a team working on the cross-border pay to account processing capability of Visa Direct.
By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll be part of an exciting payment solution, helping to shape the payments experience globally.
If you think you could support Visa as an
Analyst, Process Excellence, we want to hear from you – together, let’s make Visa a great place to work.
What’s it all about?
The Process Excellence team are responsible for ensuring all business critical processes are documented, reviewed and assessed on a regular basis, as well as providing best practice advice to stakeholders. The team sits within the Global Operations and Payment Network department and works with SMEs and stakeholders across the business.
What We Expect Of You, Day To Day.
This role will report to the
Director, Operational Change and will work as part of the Process Excellence team to ensure that all new processes are analysed, documented within the SAP Signavio tool and regularly reviewed for improvement opportunities. Payments and operations experience is an advantage. Day to day activities will include:
- Assessing existing processes in line with a defined review process and timescale.
- Documenting existing and new processes to agreed standards.
- Creating process guides, training collateral, and related MI reports to measure effectiveness of processes.
- Working with Operational subject matter experts (SME’s) to assess processes and suggest improvements to deliver efficiencies and drive KPI’s and business benefits.
- Set up sustainable ways of measuring the performance of processes to enable continuous improvement.
- Gather and analyse data to establish baseline performance and provide valuable insight to where the opportunities are to improve based on facts.
- Facilitation of workshops to uncover process problems and issues and conduct root cause analysis to identify opportunities to continuously improve processes.
Think you have what it takes?
If you are interested in a career that will challenge and inspire you – we’d love to hear from you!
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
What we’re after…
- Ability to work alone and have a proven track record in delivery of end to end business process change and analysis (requirements, as is analysis, development of ‘to be’ state, impact assessment, impact management.
- Very strong interpersonal and communication skills (both verbal and written).
- Strong facilitation skills.
- Stakeholder management skills up to senior manager.
- Ability to think holistically and analytically and know when to take which approach.
- Business process analysis and data analysis skills
- Change management and business readiness professional
- Process focused, and detail orientated without losing bigger picture
- Fundamental understanding of process mapping
- Good understanding of a process modelling application
- Quick learner, hands on, willing to be flexible and adaptable
- Ability to manage and prioritise own workload
- Ability to communicate technical concepts in a clear and precise fashion to both technical and non-technical audiences.
- Demonstrated good working knowledge of Microsoft Office suite, particularly Word, Visio and Excel and Word are essential.
- Experience in process design in BPMN 2.0 (desirable)
- Experience of Agile development methodologies is essential, preferably SAFe.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.