Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Director, Global Solution Integration
Job Description Summary
Global Delivery Enablement– MPMS Global Solutions Integration – Level 5
Overview
The MPMS Global Solution Integration team is part of Global Delivery Enablement (GDE) within the Customer Delivery organization. The team supports Customer implementations for the MPMS suite of Products for all regions, excluding APAC. This role will lead a team of 9 covering new customer onboarding projects as well as feature implementations, working with both Global and Regional Product teams to take new features to market. The role will also act as the voice of customer delivery for the Global product team, ensuring customer delivery insights and data are utilized to grow and improve the onboarding framework.
Responsible for all aspects of customer implementations including pre-sales consultancy, solution enablement, project management, technical integration support, configuration, and customer testing strategies.
- Accountable for integrating new products and features into the global implementation framework. In collaboration with regional product ensure regional readiness for new features prior to customer projects commencing.
- Partners with regional account team and regional product to ensure customer readiness is achieved prior to handover into customer delivery.
- Optimize customer experience through onboarding journey; deliver to KPIs (Time to Market and Voice of Customer). Drive lessons learned back to Global Product
- Collaboration with functionally and geographically diverse teams (business operations, tech operations,
- solution design & architecture, product, engineering)
- Takes the lead as the primary interface between the customer and MasterCard during technical implementations.
Are you passionate about influencing technology and impacting what’s next?
- Do you want to gain a global perspective and exposure to new products and services?
- Can you make the complex accessible and straightforward?
- Are you knowledgeable in our Mastercard Core systems? Do you have experience with Global, strategic customers and managing projects on payment platforms?
All About You
- Superior client and industry relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal MasterCard organization.
- Proven ability to lead change at all functional levels. Excellent communication skills (verbal and written) and presenting right and relevant information to different audiences as appropriate. Will present to numerous audiences, including internal and client senior executive management and functional business partners.
- Ability to seamlessly integrate and implement technical solutions to meet business requirements. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives.
- Extensive project management, problem-solving, and planning skills with a demonstrated record of successfully managing multiple projects with clients and internal business partners.
- Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions
- Solutions developer mindset with the ability to quickly analyze and design efficiencies into new and existing solution
- Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines. Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment
- Self-starter with the ability to work independently and to work flexible hours as needed to support global delivery teams and customers in multiple locations.
- Leads a team, identify and coach top talent, including direct reports and second line reports.
- Mange pipeline of customer projects, deliver on expanded markets and features through scalable delivery solutions with a lens on continual process improvement.
- Deliver to GCD delivery standards, ensure utilization of required GCD tools and ensure practices are adopted
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.